Summary

Overview

Work History

Education

Skills

Timeline

Donald E Hoffnagle Jr

York,PA

Summary

Reliable merchandise professional with a strong focus on inventory optimization and customer engagement. Known for enhancing product displays and fostering positive customer relationships, driving satisfaction and loyalty.

Overview

years of professional experience

Work History

Dairy Merchandiser /Company Car Provided

Rutters Dairy

06.2023 - Current

Managed inventory levels to optimize stock availability and minimize waste.
Collaborated with suppliers to ensure timely delivery of products and maintain quality standards.
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.

Dairy /Stocking Crew Member /MGR Beer Cafe

Weis Markets

08.2021 - 05.2023

Organized and stocked shelves efficiently to ensure product availability.
Assisted in inventory management by accurately tracking stock levels.
Collaborated with team members to maintain store cleanliness and safety standards.
Utilized equipment for transporting goods, ensuring timely restocking of merchandise.

Full Time Care Provider Father/ Retired (IBM 2018)

Full Time Care Provider Father

06.2017 - 12.2020

Provided daily personal care and assistance with daily living activities.
Developed and implemented individualized care plans based on specific needs.
Coordinated medical appointments and managed medication schedules efficiently.
Monitored health conditions, reporting changes to healthcare professionals timely.
Established a safe environment, ensuring compliance with health and safety standards.
Fostered emotional well-being through companionship and supportive communication.
Enhanced quality of life by organizing engaging activities tailored to interests.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
Organized medication and provided reminders according to schedule.
Collaborated with interdisciplinary healthcare teams to develop individualized care plans tailored to each patient''s needs.
Promoted social, emotional, and physical health through diverse activities.
Arranged transportation and accompanied patients to doctors' offices and errands.
Assisted clients with daily living needs to maintain self-esteem and general wellness.

SR. Customer Service Representative

IBM (Purchased Sterling Commerce in 2010)

10.2010 - 06.2018

Led customer service initiatives to enhance client satisfaction and retention.
Mentored junior representatives on best practices for handling complex inquiries.
Implemented process improvements that streamlined issue resolution workflows.
Analyzed customer feedback to identify trends and recommend service enhancements.
Resolved escalated issues, providing strategic solutions to improve customer experiences.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Delivered prompt service to prioritize customer needs.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Support Specialist

Sterling Commerce

08.2000 - 10.2010

Provided training and support for new team members, improving onboarding efficiency.
Developed knowledge base articles to empower customers with self-service solutions.
Developed strong relationships with clients, resulting in repeat business and positive feedback.
Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
Multitasked to handle diverse customer needs in high-volume Calls setting, prioritizing tasks to keep up with challenging deadlines.calls