Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Donald G. Stockel

Shelby Township,MI

Summary

  • I am an analytical and detailed-oriented individual with several years of managerial, sales and office experience in numerous retail and educational milieus, museums and offices. I present strong organizational, administrative and communication skills with the ability to balance the demands of a high stress, fast-paced environment. I possess a diversified skills-set that includes Microsoft Office, PastPerfect, Natural Order and FedEx Ship Manager. I am Independent, Teachable, Reliable, Respectful, Resourceful and ready for anything.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Special Programming

Fraser Public Library
05.2022 - 08.2023
  • Assisted in formulating and implementing special programs directed and families and children
  • Ran two library book clubs by selecting the books and leading discussions of the same
  • Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
  • Consistently met project deadlines by effectively prioritizing tasks and managing time efficiently.
  • Enhanced user experience through the development of intuitive interfaces and user-friendly designs.

Lead Researcher & Cataloger

Coughlin Estate Sales & Auction House
01.2021 - 05.2022
  • Receive, research, catalog and photograph auction items and prepare them for sale to the general public
  • Built strong partnerships with industry experts to expand resources and collaborations for future endeavors.
  • Created opportunities for knowledge exchange between team members through regular workshops or training sessions aimed at enhancing skills or promoting interdisciplinary collaboration.
  • Organize, clean and maintain the warehouse and office area to present a professional appearance to the public at large

Education & Tour Associate

Edsel & Eleanor Ford House
01.2021 - 10.2021
  • Researched and studied on topics that pertained to tour locations so that such information could be added to tour scripts
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors
  • Provided information through narratives on various sites throughout Ford House, relaying little-known stories to provide interest
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.

Docent

Stahls Automotive Foundation
10.2018 - 08.2020
  • Memorized museum history and layouts to provide comprehensive and top notch guest services
  • Developed tour strategies to highlight museum’s permanent collection and increase visitor satisfaction
  • Upheld commitment to educational excellence and fostered atmosphere of mutual respect and trust
  • Collaborated with museum staff to create interactive exhibits and educational materials.
  • Conducted thorough research on exhibit content to ensure accurate and up-to-date information was delivered during tours.

Teacher

Professional Education Services Group
11.2011 - 10.2018
  • Supported students and teachers by mentoring on classroom management, lesson planning and activity organization
  • Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.

Manager Trainee

Williams Sonoma Inc.
11.2017 - 06.2019
  • Enhanced supervisory and leadership abilities by working closely with mentoring managers
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
  • Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success
  • Streamlined operational efficiency by identifying areas of improvement and developing targeted action plans.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Traveling Exhibits Coordinator

Teacher's Discovery
04.2017 - 11.2017
  • Worked with the Traveling Exhibits Manager to resolve problems, improve operations and provide exceptional customer service
  • Developed, updated and maintained database of existing and potential customers in FedEx Shipping
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.

Sales Associate

Crate And Barrel
10.2014 - 04.2017
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Guest Sales Associate

Detroit Institute Of Arts
11.2011 - 06.2014
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
  • Sold Memberships and Experiences to the museum
  • Streamlined the checkout process for quicker transactions and reduced wait times.
  • Enhanced museum reputation through friendly interactions and exceptional customer service skills.

Historic Presenter

The Henry Ford
03.2010 - 04.2013
  • Contributed to positive academic and social tone of museum by demonstrating professionalism and enthusiasm for academic community
  • Maintained knowledge of museum topics by studying new artifacts and exhibits
  • Established and maintained rapport with other staff, students, and parents to facilitate communication and academic progress
  • Managed time efficiently during presentations to cover all essential points while maintaining audience interest and avoiding information overload.
  • Contributed subject matter expertise as a panelist or guest speaker at conferences or events related to my field.
  • Actively sought out opportunities for professional development to stay current with industry trends and emerging technologies that could enhance my presentations.

Curatorial Assistant

Henry Ford Estate
09.2008 - 09.2012
  • Managed all paper and digital documentation related to accessions, loans, transfers and other collections-related transactions
  • Promoted events and exhibits via social media, email and other communication methods, boosting museum attendance
  • Received, photographed, cataloged, researched and prepared 2600 objects for display for the collection
  • Created and enriched online gallery listings to draw international interest and promote works for sale.
  • Guided gallery visitors through facility and delivered engaging talks on exhibitions to stimulate interest and facilitate sales.

Leasing Specialist

Group 5 Management
09.2023 - Current
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively.
  • Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
  • Managed leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
  • Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.

Education

Master of Arts - European History

Wayne State University
Detroit, MI

Bachelor of Business Administration - Management Science

Baker College
Clinton Township, MI

Bachelor of Arts - English Language And Literature

Eastern Michigan University
Ypsilanti, MI
12.1996

Skills

  • Exhibit expertise
  • Program development
  • Visitor relations
  • Interactive tours
  • Visitor education
  • Museum information
  • Effective communication
  • Museum tours
  • Photo imaging
  • Data storage methods knowledge
  • PastPerfect proficiency
  • Project management
  • Operations management
  • Verbal & written communication
  • Creative merchandising
  • Staff management
  • Business Administration
  • Sales and marketing
  • Up-selling techniques
  • Retail sales
  • Retail merchandising experience
  • Employee relations
  • Goal-oriented
  • Positive and friendly
  • MS Office Suite
  • Shipment processing
  • Team building expertise
  • Planning and Organization
  • Natural leader
  • Cash handling and management
  • Credit card processing
  • Quick learner
  • Detail-oriented
  • Customer-oriented

Certification

  • Heartsaver® First Aid CPR AED
  • Resident Producer License
  • Anti-Money Laundering Certificate

Timeline

Leasing Specialist

Group 5 Management
09.2023 - Current

Special Programming

Fraser Public Library
05.2022 - 08.2023

Lead Researcher & Cataloger

Coughlin Estate Sales & Auction House
01.2021 - 05.2022

Education & Tour Associate

Edsel & Eleanor Ford House
01.2021 - 10.2021

Docent

Stahls Automotive Foundation
10.2018 - 08.2020

Manager Trainee

Williams Sonoma Inc.
11.2017 - 06.2019

Traveling Exhibits Coordinator

Teacher's Discovery
04.2017 - 11.2017

Sales Associate

Crate And Barrel
10.2014 - 04.2017

Teacher

Professional Education Services Group
11.2011 - 10.2018

Guest Sales Associate

Detroit Institute Of Arts
11.2011 - 06.2014

Historic Presenter

The Henry Ford
03.2010 - 04.2013

Curatorial Assistant

Henry Ford Estate
09.2008 - 09.2012

Master of Arts - European History

Wayne State University

Bachelor of Business Administration - Management Science

Baker College

Bachelor of Arts - English Language And Literature

Eastern Michigan University

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Donald G. Stockel