Donald L. Pilcher
Hayward,Ca.
Summary
Dedicated and results-driven manager with extensive experience in quality systems, customer service, and operations management. Proven track record in implementing standards and improving efficiency in diverse industries, including manufacturing, moving, and emergency services.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Quality Systems Manager, Customer Service Manager
ILM Tool Inc.
Hayward, CA
01.2016 - Current
- Oversees all customer service functions and ISO requirements, including AS9100D implementation
- Trains staff on ISO standards and conducts internal audits for compliance
- Manages International Traffic and Arms Regulations (ITAR) compliance
- Develops policies and procedures to enhance manufacturing efficiency
- Leads team development initiatives to support employee growth and achieve business objectives
General Manager
College Hunks Hauling and Moving
Orange County, CA
01.2005 - 01.2016
- Managed daily operations and ensured high customer satisfaction
- Led hiring and implemented employee training programs
- Obtained Motor Carrier Permits for multiple counties
- Established preventative maintenance procedures for vehicle safety
- Managed financial operations, including budgeting and compliance
- Drove all Class-A Vehicles
Paramedic Operations Manager, 911 EMS Communications Manager
American Medical Response Inc.
Monterey County, CA
01.1983 - 01.2005
- Led a diverse team of over 350 paramedics, EMT's, 911 Communications Operations and support staff
- Enhanced emergency response operations, reducing response times by 10% through System Status Management
- Managed a $12 million annual budget while identifying cost-saving measures
- Developed training programs that increased certification rates by 20%
- Ensured compliance with healthcare regulations, including OSHA and HIPAA
- Responsible to manage and maintain all EMS 911 contractual compliance requirements.
Education
Bachelor’s Degree - Business Administration
Skills
- Team Leadership
- Operational Efficiency
- Regulatory Compliance
- Budget Management
- Crisis Management
- Training & Development
- Operational excellence
Certification
- Class-A CDL, 01/01/11, Present
- EMT-1A, 01/01/83, 12/31/05
- ISO AS9100D, ISO 9001:2015 Consultant, Current, Current
- Certified EPA Storm Water Inspector, Current, Current
Timeline
Quality Systems Manager, Customer Service Manager
ILM Tool Inc.
01.2016 - Current
General Manager
College Hunks Hauling and Moving
01.2005 - 01.2016
Paramedic Operations Manager, 911 EMS Communications Manager
American Medical Response Inc.
01.1983 - 01.2005
Bachelor’s Degree - Business Administration
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