Summary
Overview
Work History
Education
Skills
Timeline
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Donald Smith Smith

Norwich,NY

Summary

People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

Walgreens
Norwich, NY
1/24/23 - Current
  • Provided on-the-job training to new staff members.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Monitored staff performance to ensure quality standards were met.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of daily transactions and deposits.
  • Developed strategies for improving operational efficiency and customer service levels.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Investigated accidents or incidents occurring during shift hours.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Collaborated with management to plan special events or promotions.

Online Sales Representative

CUTCO
Norwich, VT
04.2021 - 11.2024
  • Assisted customers in selecting products based on their needs and preferences.
  • Provided product information to potential customers via phone, email, and online chat.
  • Maintained up-to-date knowledge of product features and benefits.
  • Created detailed reports of sales activity.
  • Responded promptly to inquiries from existing customers regarding order status or product availability.

Laborer

Southern Tier Pet Nutrition
Sherburne, NY
02.2022 - 07.2023
  • Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
  • Worked with team members to ensure efficient workflow throughout the day.
  • Transported heavy items from one location to another using hand trucks or carts.
  • Stacked and arranged products on pallets according to size and weight requirements.
  • Unloaded freight from containers and organized them for storage in designated areas.
  • Followed all safety procedures when handling hazardous materials in the laboratory setting.

CSA

Walgreens
Norwich, NY
07.2022 - 01.2023
  • Assisted customers with selecting products, answering questions, and making product recommendations.
  • Organized shelves and displays to maintain a neat and orderly store environment.
  • Operated cash register to process sales transactions accurately and efficiently.
  • Received payments by cash, check, credit cards, vouchers, or automatic debits.
  • Restocked shelves with merchandise according to company standards.
  • Provided excellent customer service in a friendly and professional manner.

Education

High School Diploma -

Norwich High School
Norwich, NY
07-2021

Skills

  • Customer-Oriented
  • Inventory Control
  • Document Management
  • Workplace Safety
  • Staff Management
  • Production Management
  • Financial Management
  • Operations Management
  • Inventory Management
  • Cash Handling Ability
  • Training and Mentoring
  • Strategic Planning

Timeline

CSA

Walgreens
07.2022 - 01.2023

Laborer

Southern Tier Pet Nutrition
02.2022 - 07.2023

Online Sales Representative

CUTCO
04.2021 - 11.2024

Shift Supervisor

Walgreens
1/24/23 - Current

High School Diploma -

Norwich High School

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Donald Smith Smith