DONALD COOPER

THIS WAS A SUMMER APPRENTICESHIP PROGRAM THAT GAVE SELECT HIGH SCHOOL SENIORS AN OPPORTUNITY TO GAIN WORKFORCE EXPERIENCE.

AS A QUALITY ASSURANCE WORKER,

• I WAS RESPONSIBLE FOR MAKING SURE THAT WASTE WATER TRUCK DRIVERS WERE UNLOADING THE VOLUMES THAT THEY WERE REPORTING TO UNLOAD.

AS AN IRONWORKER,

• I PLACED STEEL REBAR ACCORDING TO THE ENGINEER’S BLUEPRINTS.
• WE BUILT STEEL STRUCTURES TO REINFORCE CONCRETE.
• I USED TORCHES AND CHOP SAWS TO CUT STEEL BARS ACCORDINGLY.

AS AN AT&T SALES REPRESENTATIVE,

• I GREETED CUSTOMERS.
• I ASKED QUALIFYING QUESTIONS TO PAIR EACH CUSTOMER WITH SERVICES THAT WERE TAILORED TO THEIR NEEDS.
• I BUNDLED DIFFERENT SERVICES AND PRODUCTS THAT AT&T OFFERED, PRESENTING THEM AS PACKAGES.
• I OVERCAME CUSTOMERS' OBJECTIONS.

AS AN IRONWORKER,

• I PLACED STEEL REBAR ACCORDING TO THE ENGINEER’S BLUEPRINTS.
• WE BUILT STEEL STRUCTURES TO REINFORCE CONCRETE.
• I USED TORCHES AND CHOP SAWS TO CUT STEEL BARS ACCORDINGLY.
• I RIGGED BUNDLES OF STEEL AND COMMUNICATED WITH CRANE OPERATORS TO FLY THE BUNDLES OF STEEL TO THE WORK AREA.
• I WAS A FOREMAN MANAGING A GROUP OF 15 OR MORE IRONWORKERS.

AS A PEP BOYS GENERAL SERVICE TECHNICIAN,

• I CHANGED, MOUNTED, AND BALANCED TIRES.
• I LOCATED TIRE LEAKS.
• I DETERMINED WHETHER THE CUSTOMER'S TIRES WERE REPAIRABLE OR NOT.
• I PERFORMED OIL CHANGES AND BULB CHANGES.
• I HELPED CLEAN THE SHOP.
• I UNLOADED SUPPLY AND TIRE TRUCKS.
• I ADJUSTED THE CUSTOMER’S TIRE PRESSURE.

AS A PEP BOYS MECHANIC,

• I CHANGED TIRES.
• I PERFORMED OIL CHANGES.
• I REPLACED SHOCKS AND STRUTS.
• I REPLACED CUSTOMER CV AXLES.
• I CHANGED CUSTOMER BRAKE PADS AND ROTORS.
• I RESURFACED ROTORS.
• I DIAGNOSED BRAKE AND SUSPENSION ISSUES.
• I DIAGNOSED CHARGING SYSTEM ISSUES.
• I REPLACED STARTERS AND ALTERNATORS.
• I PERFORMED ALIGNMENTS.
• AND I DID FLUID FLUSHES.

AS A FIRESTONE C TECH,

• I CHANGED TIRES.
• I PERFORMED OIL CHANGES.
• I REPLACED SHOCKS AND STRUTS.
• I REPLACED CUSTOMER CV AXLES.
• I CHANGED CUSTOMER BRAKE PADS AND ROTORS.
• I RESURFACED ROTORS.
• I DIAGNOSED BRAKE AND SUSPENSION ISSUES.
• I DIAGNOSED CHARGING SYSTEM ISSUES.
• I REPLACED STARTERS AND ALTERNATORS.
• I PERFORMED ALIGNMENTS.
• AND I DID FLUID FLUSHES.

THE SALES SERVICE SPECIALIST POSITION WAS A HYBRID ROLE, BLENDING SERVICE WRITER AND MECHANIC RESPONSIBILITIES. SEVENTY-FIVE PERCENT OF MY TIME WAS SPENT,

• COORDINATING JOBS.
• PUSHING PRODUCTIVITY.
• ORDERING PARTS.
• CLOSING SALES.
• AND CUSTOMER SERVICE.

THE OTHER TWENTY-FIVE PERCENT OF MY TIME I,

• FLAGGED SERVICE HOURS, HELPING THE SHOP SUCCEED IN ANY WAY THAT I COULD.

ONCE BEING PROMOTED TO SERVICE MANAGER, I WAS ABLE TO FOCUS ONE HUNDRED PERCENT OF MY TIME ON,

• COORDINATING JOBS.
• PUSHING PRODUCTIVITY.
• ORDERING PARTS.
• CLOSING SALES.
• AND CUSTOMER SERVICE.
• I BECAME RESPONSIBLE FOR CONFLICT RESOLUTION.
• CORRECTING SCHEDULING ERRORS.
• UPDATING THE WEEKLY PRODUCTIVITY BOARD.
• REVIEWING THE BOARD WITH THE TECHNICIANS.
• ORDERING SUPPLIES.
• AND ENSURING THAT THE SHOP OPERATED AS EFFICIENTLY AS POSSIBLE.