Dona Rodcastie Pongne
Hialeah,FL
Summary
Customer-oriented, strategic-thinking sales professional with over three years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions. Organized, detail-oriented and resourceful. Seeking ground-floor position within your organization.
Overview
5
5
years of professional experience
Work History
Server/waitress
Bar Rita
Fort Lauderdale, FL
03.2023 - 05.2024
- Provided excellent customer service by anticipating guest needs, interacting, and responding promptly to requests.
- Processed transactions using POS system accurately entering sales into register system.
- Delivered food and beverages to tables in a timely manner while ensuring accuracy of orders.
- Upsell drinks, bottles, food and dessert throughout guest's experience during brunch, ladies night, and other promotions To increase sales
Server/Waitress
Twin Peaks Restaurants
Pembroke Pines, FL
07.2021 - 02.2023
- Provided my customer with an exceptional experience by interacting, staying vigilant, and suggesting the greatest foods and beverages.
- Top 10 selling TPG for a whole year out of 60 employees
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- By being communicative, alert, and present, I help my coworkers whenever they need assistance.
Restaurant Server
Hooters
Hialeah, FL
10.2020 - 02.2021
- Making sure every customers enjoy their dining experience by keeping up with my duties such as taking orders, serving food, resetting tables, etc.. at a quick pace.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
General Merchandiser
Target
Miami Gardens, FL
11.2019 - 06.2020
- Worked as team member to provide highest level of service to customers.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Stocked shelves and carried merchandise out to floor for customers.
- Marked clearance products with updated price tags.
Sales Associate
Massage Envy
Hialeah, FL
07.2019 - 11.2019
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Education
Bachelor of Science - Public Relations, Advertising, and Applied Communication
Florida International University
08.2023
High School Diploma -
Everglades High School
2018
Skills
- Customer Service
- Listening skills
- Relationship selling
- Communication
- Product Sales
- Customer-focused
- Solution-driven
- Marketing
Affiliations
Sales Pitch Winner- FIU Sales Competition
Public Relations Intern 2022
Deans List Every Semester
Languages
Trilingual in English/French/Creole
Timeline
Server/waitress
Bar Rita
03.2023 - 05.2024
Server/Waitress
Twin Peaks Restaurants
07.2021 - 02.2023
Restaurant Server
Hooters
10.2020 - 02.2021
General Merchandiser
Target
11.2019 - 06.2020
Sales Associate
Massage Envy
07.2019 - 11.2019
Bachelor of Science - Public Relations, Advertising, and Applied Communication
Florida International University
High School Diploma -
Everglades High School
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