Donato Di Lorenzo
Haines City,FL
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Comfort Suites Hotel
02.2023 - Current
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Developed and maintained positive relationships with guests for satisfaction.
Laundry Operator
Holiday Inn Express Hotel
08.2022 - 02.2023
- Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
- Sustained equipment functionality through routine cleaning, maintenance checks, and prompt reporting of issues to management.
- Operated machines correctly by following machine instructions and safety regulations.
- Contributed to team success through diligent work ethic and excellent communication with colleagues.
Education
Bachelor of Science - Chemical Engineering
Universidad Técnica De Machala
Ecuador12.2021
Skills
- POS Systems
- Administrative Support
- Report Generation
- Nightly Audits
- Conflict Management
- Guest Services
- Foreign Languages
- Hospitality best practices
- Problem-solving skills
- Customer Service Management
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Comfort Suites Hotel
02.2023 - Current
Laundry Operator
Holiday Inn Express Hotel
08.2022 - 02.2023
Bachelor of Science - Chemical Engineering
Universidad Técnica De Machala