Donavan English
Belleville
Summary
Shift Leading Manager at Five Guys with strong skills in team leadership and inventory management. Increased operational efficiency during peak hours while training staff to deliver outstanding customer service. Expert in rapid issue resolution and maintaining a positive dining atmosphere, alongside implementing effective quality control measures for food safety.
Overview
7
7
years of professional experience
Work History
Shift Leading Manager
Five Guys
Belleville
09.2022 - Current
- Supervised daily operations to enhance team efficiency during peak hours.
- Trained new employees in food preparation and customer service standards.
- Managed inventory levels and coordinated timely deliveries with suppliers.
- Implemented quality control measures to ensure food safety and cleanliness.
- Resolved 100% customer complaints promptly to uphold positive dining experiences.
- Provided leadership and mentoring to newly hired employees on various company programs.
Kitchen Team Member
Pizza Hut
Fort Wayne
11.2018 - 09.2022
- Followed established safety guidelines when handling hot foods or sharp objects.
- Communicated effectively with other members of the kitchen staff regarding tasks assigned.
- Cleaned and sterilized dishes, countertops, and utensils to prevent bacteria growth.
- Partnered with chef to cook food and comply with food preservation guidelines.
Education
High School Diploma -
North Manchester High School
North Manchester05.2017
Skills
- Adaptive to situations
- Inventory management
- Team leadership
- Cross-functional team management
- Customer relationship management (CRM)
- Conflict resolution
- Safety awareness
- Staff training and development
- Goal setting
- Coaching and mentoring
Timeline
Shift Leading Manager
Five Guys
09.2022 - Current
Kitchen Team Member
Pizza Hut
11.2018 - 09.2022
High School Diploma -
North Manchester High School