Donavan Hayes
Chicago,IL
Summary
Successful marketing & sales leader with proven accomplishments in driving growth and increasing profits. Articulate and driven leader with high energy and engaging personality. Hardworking team builder motivational in maximizing personnel performance and surpassing business objectives.
Overview
6
6
years of professional experience
Work History
Senior Brand Partnership Associate
Statusphere
01.2022 - Current
- Prospected new potential clients through a variety of lead-generation sources & social media
- Perform qualification calls with SMB owners & C-Level executives to gather information and identify client needs to match our capabilities
- Nurture & maintain existing customer and partner relationships
- Cultivated relationships with key stakeholders, vendors, and industry influencers to create positive brand experiences.
- Consistently surpassed & led quota targets amongst the sales department for 2 years straight
Account Representative
TMC: CH ROBINSON
02.2018 - 04.2020
- Collect and analyze service issues and carrier quality information and develop clear and concise reports.
- Keeps customers informed by forwarding notices, current status, and answering questions.
- Analyze freight bills for customer-specific required information.
- Collaborated with other departments to address customer needs and service requests.
- Analyzed accounts for delinquencies and other ongoing issues.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Increased delivery success rate by over 30%
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Logistics Associate
TMC - C.H. Robinson
02.2018 - 09.2019
- Assist with daily operations of our specific account team
- Ensure Transportation arrangements are made for shipments
- Providing timely and professional written and verbal responses to customer requests
- Resolving operational issues where adjustments and changes are needed
- Renewed multi-year contract for client involving our services.
- Implemented and developed supply chain strategies to optimize efficiency
Business Development Representative
Groupon Headquarters
06.2017 - 01.2018
- Developed new business opportunities
- Utilized knowledge of deal structure and strategy
- Developed familiarity with each merchant’s business
- Reached merchant’s desired outcomes and maximize profit
- Expanded business through effective network development, identifying new, and prospective clients
- Brought in over 20 accounts through successful outreach strategies & promotional approaches
Education
Bachelor of Science - Business Marketing
Illinois State University
Normal, ILIllinois State University
Skills
- Communication & Sales Expert
- Microsoft Office & Adobe-Fluent
- Customer & Professional Relationship Management
- Partnership Building
- Content Marketing
- Customer Needs Assessments
- Lead Prospecting
- Brand Development & Brand-Building Strategies
Timeline
Senior Brand Partnership Associate
Statusphere
01.2022 - Current
Account Representative
TMC: CH ROBINSON
02.2018 - 04.2020
Logistics Associate
TMC - C.H. Robinson
02.2018 - 09.2019
Business Development Representative
Groupon Headquarters
06.2017 - 01.2018
Bachelor of Science - Business Marketing
Illinois State University
Illinois State University