Summary
Overview
Work History
Education
Skills
Timeline
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Donavia Johnson

Humble,Texas

Summary

Strategic and industrious Sales Representative offering comprehensive background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Disciplined and resourceful professional with expertise in account development and market penetration. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.

Overview

10
10
years of professional experience

Work History

Transport Dispatcher

Good Vibes Trucking
11.2020 - 06.2022
  • Planned, assigned and fleet drivers to promote successful deliveries and excellent customer service.
  • Optimized delivery routes, taking into account traffic, road conditions and other factors.
  • Effectively resolved complaints by working closely with customers.
  • Maintained, diagnosed and troubleshoot trucking issues that arose while in field.
  • Created schedules and dispatched drivers to various sites.
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.

Sales Specialist

Dillards Department Store
09.2019 - 02.2020
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Provided first-rate service to all customers and potential customers.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Demonstrated product features, answered questions and persuasively overcame objections.

Correctional Officer

State Of Texas
06.2012 - 11.2018
  • Scheduled transportation for inmates to and from medical and dental appointments, funerals, work details and court hearings.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Supervised offender work assignments and evaluated performance for compliance with standard regulations.
  • Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
  • Recorded inmate property, provided receipts and inspected items for contraband that risked safety.
  • Scheduled transportation for inmates to and from medical and dental appointments, funerals, work details and court hearings.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Communicated by radio and phone with staff to control traffic on sidewalks to prevent cross traffic.
  • Employed de-escalation techniques
  • Drafted incident reports.

Education

Some College (No Degree) - Marketing

Wade College
Dallas, TX

High School Diploma -

Parkview Baptist High School
Sulphur, LA
05.2001

Skills

  • Safety Processes and Procedures
  • Schedule Management
  • Team Work Scheduling
  • Issue Resolution
  • Personnel Monitoring
  • Multi-tasking
  • Dependability
  • Store Restocking
  • Store Layouts
  • Customer Needs Assessments
  • Consultative Sales Approach
  • Product Demonstration
  • Cash Register Operations
  • Sales Documentation
  • POS Transactions
  • Closing Procedures
  • Merchandise Sales
  • POS Inventory System Operation
  • Visual Merchandising
  • Excellent Verbal Communication Skills
  • Client Correspondence
  • Customer Service and Assistance
  • Sales Tactics
  • Marketing Campaigns
  • Performance Goals

Timeline

Transport Dispatcher

Good Vibes Trucking
11.2020 - 06.2022

Sales Specialist

Dillards Department Store
09.2019 - 02.2020

Correctional Officer

State Of Texas
06.2012 - 11.2018

Some College (No Degree) - Marketing

Wade College

High School Diploma -

Parkview Baptist High School

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Donavia Johnson