Dondalee Southern
Nampa,ID
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrative Assistant
GCA Services Group an ABM Company
12.2016 - 11.2023
- Responsible for 100+ employees bi-weekly payroll
- Oracle A/P system to submit and track accounts payable
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
Paralegal/Office Manager
CK Quade Law, PLLC
08.2015 - 09.2016
- Calendar deadlines and set hearings for cases
- Open and prepare new client files, draft Retainer Agreements and review case documents
- Update, organize and monitor case files
- Answer phones and schedule appointments
- Assist bookkeeper with preparation of bank deposits as needed.
- Communicated pertinent information to clients via phone, email, and mail.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
- Contacted clients to schedule appointments and discuss progress of cases.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Administrative Assistant
Bankston, Gronning O'Hara
01.2010 - 01.2014
- Process client payments and answer billing questions
- Transcribe client correspondence and legal documents
- Update Client Pleading Boards
- Assist Office Manager with monthly billing process
- Assist with numbering documents, index and organize files and other special projects.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
Associates -
Boise State University
Boise, ID05.2006
Paralegal Certification - Paralegal Studies
Boise State University
Boise, ID05.2006
Skills
- Communication
- Problem-solving
- Teamwork
- Active listening
- Resourceful
- Enthusiastic
- Organization
- Adaptability
- Critical Thinking
- Research
- Multitasking and Time Management
- Meticulous attention to detail
Certification
Paralegal, Present, ABA approved program
Timeline
Administrative Assistant
GCA Services Group an ABM Company
12.2016 - 11.2023
Paralegal/Office Manager
CK Quade Law, PLLC
08.2015 - 09.2016
Administrative Assistant
Bankston, Gronning O'Hara
01.2010 - 01.2014
Associates -
Boise State University
Paralegal Certification - Paralegal Studies
Boise State University
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