Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Kim Daniels-Howard
Hinesville,GA
Work Preference
Summary
Oversaw patient intake processes leveraging 17 years of expertise in healthcare administration and patient engagement. ,Managed medical record accuracy and facilitated patient needs for optimal service delivery. ,Directed appointment coordination efforts to streamline patient experiences and enhance operational efficiency.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Urgent Kidz Care
2023.07 - 2025.06
- Greet patients and visitors professionally, facilitating efficient registration and information collection.
- Schedule and manage appointments, maintaining an organized and up-to-date appointment calendar.
- Handle phone communications, addressing inquiries and directing calls to appropriate staff members.
- Maintain patient records with accuracy and confidentiality, coordinating insurance verification and processing.
Medical Records Clerk/Data Entry
Statewide Health Care, Inc.
2023.07 - 2025.06
- Maintain and update medical records, ensuring accurate and timely data entry.
- Manage communication by answering phones, taking detailed messages, and distributing them to appropriate personnel.
Administrative Assistant
Confidential Company
2022.12 - 2023.06
- Coordinated company-wide activities to ensure operational efficiency and compliance with established policies, while managing diverse forms of correspondence including emails, letters, and phone calls.
- Created, updated, and maintained comprehensive databases and records for clients and staff, ensuring data accuracy and accessibility.
- Supervised the preparation and filing of necessary documents with government agencies and professional associations to meet contract requirements and uphold professional standards.
- Scheduled and managed appointments and calendars for executive and clinical staff, maintaining effective communication with senior management and external partners.
Account Manager
Rent-A-Center
2022.04 - 2022.06
- Evaluated customer creditworthiness and managed loan approval processes, effectively setting interest rates and negotiating terms to align with company objectives.
- Built and sustained strong client relationships by serving as the primary contact for account management, ensuring timely delivery of solutions and fostering trust with key stakeholders.
- Collaborated with sales teams to identify growth opportunities, developed new business with existing clients, and tracked key account metrics to achieve sales targets.
Medical Receptionist
EXPERCARE
2022.03 - 2022.04
- Facilitated patient interaction and satisfaction by efficiently scheduling appointments and managing inquiries, both in person and via telephone, while ensuring optimal utilization of provider and treatment room time.
- Managed and safeguarded patient records and accounts, ensuring accurate filing, retrieval, and updating of personal and financial information to support seamless service delivery and confidentiality.
- Enhanced operational efficiency by maintaining office inventory, processing financial transactions, and coordinating equipment service and repairs, contributing to the overall team effort and adherence to policies.
Paraprofessional
Liberty County School System
2020.10 - 2022.03
- Supported classroom instruction and facilitated small group and individual learning sessions, contributing to student engagement and academic progress.
- Provided administrative assistance to school leadership and staff, including managing correspondence, organizing events, and maintaining educational materials and records.
- Collaborated with teachers and parents to address student needs and ensure a supportive educational environment.
Medical Records Manager
Woodland Healthcare
2018.12 - 2021.02
- Managed and meticulously updated medical records from admission through discharge, ensuring accuracy and compliance with information release procedures.
- Conducted comprehensive audits of medical charts, MAR/Treatment sheets, and narcotic count sheets, ensuring timely and precise documentation and compliance.
- Coordinated care plan meetings, maintaining a detailed log for scheduling and communication with families and staff, while ensuring all discharge and death records were complete and properly filed.
Assistant Store Manager
Family Dollar
2018.07 - 2018.12
- Assisted in daily operations, including cash reconciliation, employee training, and resolving customer inquiries and complaints, while ensuring efficient store management in the manager's absence.
- Coordinated merchandise logistics by offloading deliveries, organizing stockroom inventory, and maintaining accurate records to support ordering, scheduling, and loss prevention efforts.
Greeter
Metasys Technology
2015.10 - 2016.02
- Welcomed and assisted customers by providing information, logging customer details into the system, and facilitating a seamless handover to Customer Service Representatives.
- Supported customers with device selection, minor repairs, and kiosk payments, while maintaining a clean and organized environment.
Head Cashier
Family Dollar
2009.06 - 2012.05
- Trained and supervised cashiers, ensuring efficient transaction processing and accurate invoicing for customer purchases.
- Managed inventory tasks, including unloading deliveries and restocking shelves to maintain optimal store presentation.
Security Officer
Allied Barton Security Services
2007.11 - 2008.04
- Ensured the safety and security of students, personnel, and visitors by patrolling and monitoring activity within assigned areas, responding promptly to emergencies, and verifying identification for all entering individuals.
- Maintained comprehensive daily activity logs and communicated critical information to succeeding officers to ensure seamless operations and adherence to company protocols.
Supervisor
Hardee's
2001.03 - 2007.09
- Supervised daily operations, ensuring efficient employee performance in areas such as cashiering, food preparation, and customer service.
- Managed inventory control, including ordering, receiving, and storing supplies, as well as cash reconciliation and bank deposits.
- Oversaw scheduling, interviewing, and shift management, ensuring optimal staffing and customer satisfaction.
Customer Service Representative
Lo Cost Pharmacy
2006.01 - 2006.08
- Addressed customer inquiries and concerns related to prescription status, benefits, and claims, ensuring accurate and timely communication with patients, pharmacists, and pharmacy technicians.
- Conducted outbound calls to resolve prescription order and payment issues, while maintaining organized medication shelves and performing light housekeeping duties.
Support the Store Manager
Citi Trends
2005.06 - 2006.04
- Assisted the Store Manager in achieving retail goals by managing store operations, including cash reconciliation, bank depositing, and employee guidance.
- Enhanced customer satisfaction and sales through effective service and maintained store presentation and merchandise organization.
Armed Security Officer
Akal Security
2003.11 - 2005.06
- Monitored designated gates to detect, identify, and report unauthorized personnel and contraband, ensuring security and preventing threats from entering the installation.
- Conducted identification checks, random vehicle searches, and ground patrols, while responding to security alerts and maintaining thorough daily activity logs.
Education
B.S - Healthcare Management
South University
Savannah, GA04.2018
Skills
Point Click Care
Medical Terminology
Microsoft Office Suite
Emr
Data Entry
Customer Service
Accuracy and Attention to Detail
Hipaa
Medical Records
Loss Prevention
Fundraising
Medication Administration
Supervising Experience
Management
Communication Skills
Microsoft Outlook
Microsoft Excel
Computer Skills
Time Management
English
Communication
Problem-solving
Human Relations
Oral Communication
Written Communication
Timeline
Administrative Assistant
Urgent Kidz Care
2023.07 - 2025.06
Medical Records Clerk/Data Entry
Statewide Health Care, Inc.
2023.07 - 2025.06
Administrative Assistant
Confidential Company
2022.12 - 2023.06
Account Manager
Rent-A-Center
2022.04 - 2022.06
Medical Receptionist
EXPERCARE
2022.03 - 2022.04
Paraprofessional
Liberty County School System
2020.10 - 2022.03
Medical Records Manager
Woodland Healthcare
2018.12 - 2021.02
Assistant Store Manager
Family Dollar
2018.07 - 2018.12
Greeter
Metasys Technology
2015.10 - 2016.02
Head Cashier
Family Dollar
2009.06 - 2012.05
Security Officer
Allied Barton Security Services
2007.11 - 2008.04
Customer Service Representative
Lo Cost Pharmacy
2006.01 - 2006.08
Support the Store Manager
Citi Trends
2005.06 - 2006.04
Armed Security Officer
Akal Security
2003.11 - 2005.06
Supervisor
Hardee's
2001.03 - 2007.09
B.S - Healthcare Management
South University