O'Brian Falconer
Washington
Summary
Dedicated customer service professional with strong administrative support skills, including effective communication, organization, and conflict resolution. Committed to delivering excellent service, supporting daily operations, and contributing to team success in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Store Clerk
Harris Teeter
Washington
02.2025 - Current
- Assisted customers with product inquiries and store navigation.
- Participated in store meetings and provided input on improving store operations.
- Collaborated with team members to ensure timely restocking of products.
- Inventoried merchandise on a regular basis to ensure accuracy of stock levels.
- Prioritized and resolved concerns such as pricing problems, damaged products, and special order requests.
- Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.
Retail Sales Associate
Burlington
Washington
04.2020 - 02.2025
- Collaborated with team members to ensure efficient store operations.
- Provided exceptional customer service to foster loyalty and satisfaction.
- Trained new associates on company policies and procedures.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Handled customer complaints in a professional manner.
- Completed transactions in an efficient manner while providing excellent customer service.
Facilities Technician
Clean R US
Washington
11.2018 - 04.2019
- Collaborated with team members to streamline facility operations and processes.
- Organized storage areas in order to maximize efficiency while minimizing clutter.
- Conducted regular inspections of building interiors for cleanliness and orderliness.
- Collaborated with team members to ensure thorough cleaning of high-traffic areas.
Entertainment Manager
Sandals Montego Bay
Montego Bay
04.2014 - 11.2018
- Coordinated events and activities for guests at a premier resort destination.
- Developed entertainment programs to enhance guest experiences and engagement.
- Oversaw setup and breakdown of entertainment venues and equipment logistics.
- Trained team members on service standards and customer interaction techniques.
- Implemented feedback mechanisms to gather guest insights on entertainment offerings.
- Facilitated communication between departments to streamline event planning processes.
- Managed multiple projects simultaneously within tight deadlines.
- Maintained relationships with clients by providing excellent customer service.
- Developed strategies to promote entertainment events and activities.
Education
High School Diploma -
Irwin High School
Montego Bay01-2011
Skills
- Customer service
- Point of sale operations
- Team collaboration
- Time management
- Problem solving
- Effective communication
- Conflict resolution
- Troubleshooting
- Team management
- Employee training
- Event coordination
- Team leadership
Timeline
Store Clerk
Harris Teeter
02.2025 - Current
Retail Sales Associate
Burlington
04.2020 - 02.2025
Facilities Technician
Clean R US
11.2018 - 04.2019
Entertainment Manager
Sandals Montego Bay
04.2014 - 11.2018
High School Diploma -
Irwin High School