DonDiago Wingfield
Information Technology Specialist
Killeen,TX
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Overview
5
5
years of professional experience
2
2
Certification
Work History
Information Technology Specialist
Department Of Defence
Killeen, TX
09.2019 - Current
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Streamlined IT processes for increased efficiency through the development of automated solutions.
- Reduced network downtime with proactive monitoring and troubleshooting.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Trained end-users on new software applications, increasing productivity across departments.
- Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
- Established IT policies and procedures, fostering a culture of security awareness within the organization.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Albert Gallatin Area Senior High School
Uniontown, PA07.2017
Skills
- End-User Support
- Software Updates
- LAN Protocols
- Hardware Installations
- Device Configuration
- IT Troubleshooting
- IT Asset Management
- Technical Support
- System Administration
- Active Listening
Accomplishments
- Supervised team of 2 staff members.
- Recipient of individual and departmental awards for providing stellar client service.
Certification
- SY0-601 - Security+
- N10-008 - Network+