Don Diego Kabwau
South Portland,ME
Summary
Hardworking and reliable ambassador with strong multitasking skills. Multilingual with excellent communication skills. Highly organized, proactive and punctual with a team-oriented mentality. Humble, open minded, pragmatic, rapid ability to adapt, ability to analyze and synthesize. Strong sense of duty and responsibility.
Overview
4
4
years of professional experience
Work History
Behavioral Health Professional
Gateway Community Services Medical Clinic
Portland , ME
11.2023 - Current
- Educated clients about available resources and services that could help them manage their conditions.
- Developed crisis intervention strategies to address emergency situations involving clients in distress.
- Assisted in identifying potential risks associated with mental health issues such as suicide or self-harm behaviors.
- Participated in multidisciplinary team meetings to discuss the progress of client cases.
- Encouraged clients to express feelings and discuss happenings in life to help develop insight into themselves or relationships.
- Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
- Collaborated with mental health professionals and other staff members to perform clinical assessments or develop treatment plans.
- Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
- Guided clients in developing skills or strategies for dealing with problems.
- Maintained and completed required documentation and reports to comply with clinical programming.
- Attended professional conferences and seminars to stay current on best practices in the field.
Optometric Technician
Ellington Eyecare
Scarborough, ME
08.2023 - Current
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
- Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
- Conducted tonometry or tonography tests to measure intraocular pressure.
- Scheduled appointments for patients according to their needs and preferences.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Prepared invoices for services rendered and collected payments from patients
- Instructed patients on how to properly use contact lenses or eyeglasses.
- Provided administrative support such as scheduling follow-up visits or sending reminder notices for upcoming appointments.
Assistant Warranty Administrator
Bill Dodge Auto Group
Westbrook, ME
04.2023 - Current
- Verifies and processes vehicle warranty forms.
- Verifies warranty claims are processed based on the manufacturer's specifications.
- Reviews all claims to verify audit compliance.
- Reviews all warranty receivable schedules daily. All claims should be paid within 30 days.
- Reviews all warranty schedules with Service Manager and General Manager weekly.
- Brings warranty issues to the attention of the Service Manager and assist with their correction.
- Identifies areas of the warranty claim process that could be improved and recommend improvement.
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
Volunteer Blood Donor Ambassador
American Red Cross
Portland, ME
01.2022 - Current
- Provide excellent service and attention to donors when face-to-face or through phone conversations.
- Works with donors to explain blood donation protocols and encourage use of preferred procedures to benefit the organization.
- Inspects and tests equipment regularly to verify proper functioning for treatment needs.
- Checks in donors, maintains the donation site including educational materials and ensures sanitation of all areas.
- Provides positive feedback and motivation to donors to encourage their continued support and effectively communicates the importance of their education.
Medical Receptionist/Optometric Technician
Advance Clinical Eye Care
South Portland, ME
04.2023 - 09.2023
- Provide superb customer service to every patient, whether in person, over the phone, or in emails.
- Operate optometric diagnostic equipment, including corneal topographers and retinal cameras.
- Multitask while maintaining close attention to detail.
- Communicate pertinent patient information to the optometrist.
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
- Conducted tonometry or tonography tests to measure intraocular pressure.
- Led patients to exam rooms, examined eyes with instruments to determine visual acuity.
- Scheduled future appointments for patients.
- Assisted with lens and glasses creation and packaging.
- Maintained smooth patient flow throughout facility, promoting efficient overall operations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Cleaned and performed minor maintenance on examination equipment and glasses.
Patient Access With MaineHealth
Bonney Staffing
Portland, ME
04.2023 - 05.2023
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Applied HIPAA privacy and security regulations while handling patient information.
- Assembled registration paperwork and placed identification bands on patient.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Data Entry Specialist
Land o'lakes venture 37
Kinshasa, Democratic Republic Of The Congo
07.2020 - 01.2021
- Compiled data from source documents prior to data entry and created appropriate forms in the system.
- Entered the data provided directly by Land O'lakes venture 37 in Impacts.
- Identified and corrected data entry errors to prevent duplication across systems.
- Identified errors in data entry and related issues through effective communication with supervisors for resolution.
- Identified, corrected and reported data entry errors by comparing it to the source documents.
- Proofread and edited documents to correct errors.
- Reviewed source documents to locate required data for entry.
- Reviewed and updated account information in company computer system.
- Organized and sorted source documents for filing.
Volunteer Captain
Red Cross DRC
Kinshasa, Democratic Republic Of The Congo
10.2019 - 01.2021
- Promoted and taught first aid and other skills that save in disasters.
- Assisted with and organized programs, events and activities to drive outreach initiatives.
- Collaborated with colleagues by contributing time, effort and talent to advance needs or further missions.
- Set up tables and chairs and unloaded necessary equipment to prepare for events.
- Organized volunteer schedules and duties to maximize productivity.
- Cultivated relationships and maintained regular communication with nonprofit agencies, schools and social service agencies to solicit community needs.
- Met community outreach goals through lead generation and conversion.
- Encouraged people to be active in the community through organizational events and projects.
Education
Associate of Science - Health Sciences
Southern Maine Community College
South Portland, ME12-2023
Certificate - Health Management and Clinical Assistance
Portland Adult Education
Portland, ME01.2023
High School Diploma -
Cardinal Malula
Kinshasa, DRC07.2019
Associate of Arts - Liberal Studies With Focus in Political Science
Southern Maine Community College
South Portland, MESkills
- Multilingual
- Interpretation
- Medical Coding and Medical Terminology
- Medical Records
- Physician Assistance
- Patient Services and relations
- First Aid/CPR (Red Cross)
- Emergency Response (Red Cross)
- Knowledge of ICD10 and CPT codes
- EPIC ASAP
- HIPAA and OSHA
- Interpersonal Skills and Self Improvement
- Active Listening
- Critical Thinking
- Decision Making
- Attention to Detail
- Organizational Skills
- Communication Skills
- Computer Skills
- Microsoft Office
- Data Entry
- Data Management
- Problem Management
- Time Management
- Team Management
- Customer Service
- Good Work Ethic
- Supervision & Leadership
- Claims Processing
- Training & Development
- IT support
- Math
- Quality Assurance
- Reliable & Trustworthy
- Patient Testing
References
- Stephanie Kirkpatrick
Warranty Administrator
Bill Dodge Auto Group
(207) 607-2874
stephanie.kirkpatrick@bdag.com
- Jacqueline Evans, OD
Chief Executive Officer
Ellington Eyecare
(650) 278-7610
Ellingtoneyecare@gmail.com
- Richard Fifield
Red Cross Volunteer Engagement Coordinator
American Red Cross
(207) 458-1949
Richard.fifield@redcross.org
Awards
- Maine Community Foundation Scholarship, July 2023
- Prosperity Maine Scholarship, May 2023
- Maine Community Foundation Scholarship, June 2022
- Scholarship for Maine Immigrant, June 2022
- Friends of Portland Adult Education, June 2022
Timeline
Behavioral Health Professional
Gateway Community Services Medical Clinic
11.2023 - Current
Optometric Technician
Ellington Eyecare
08.2023 - Current
Assistant Warranty Administrator
Bill Dodge Auto Group
04.2023 - Current
Medical Receptionist/Optometric Technician
Advance Clinical Eye Care
04.2023 - 09.2023
Patient Access With MaineHealth
Bonney Staffing
04.2023 - 05.2023
Volunteer Blood Donor Ambassador
American Red Cross
01.2022 - Current
Data Entry Specialist
Land o'lakes venture 37
07.2020 - 01.2021
Volunteer Captain
Red Cross DRC
10.2019 - 01.2021
Associate of Science - Health Sciences
Southern Maine Community College
Certificate - Health Management and Clinical Assistance
Portland Adult Education
High School Diploma -
Cardinal Malula
Associate of Arts - Liberal Studies With Focus in Political Science
Southern Maine Community College
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