Shea Marston
Greene,Maine
Summary
Undergraduate psychology student pursuing further education in counseling with a clinical mental health concentration. 1+ years of related experience as a behavioral health professional, implementing treatment plans and helping clients reach behavioral goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Behavioral Health Professional
MAS Community Health
08.2023 - Current
- Supported clients in developing self-awareness skills through mindfulness activities, resulting in increased emotional regulation capabilities.
- Assisted clients with goal setting and attainment processes by regularly monitoring progress towards identified objectives.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Conducted ongoing evaluations of program effectiveness, implementing necessary changes for continued improvement of service delivery.
- Maintained accurate documentation of client interactions, assessment results, treatment plans, progress notes, and discharge summaries as per regulatory requirements.
Crew Member
Dunkin' Donuts
09.2024 - Current
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
Starbucks Barista
Shaw's Supermarket
05.2022 - 01.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Crew Member
Taco Bell
08.2019 - 01.2022
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Processed orders on POS system and accepted cash and charge payments.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Sandwich Artist
Subway
01.2023 - 08.2024
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
Education
Bachelor of Arts - Psychology
University of Maine At Farmington
Farmington05-2025
Skills
- Documentation proficiency
- Trauma-informed care
- CPR/AED
- Professionalism
- Problem solving techniques
- Assertiveness
- Time Management
- Effective Communication
Certification
Behavioral Health Professional
Timeline
Crew Member
Dunkin' Donuts
09.2024 - Current
Behavioral Health Professional
MAS Community Health
08.2023 - Current
Sandwich Artist
Subway
01.2023 - 08.2024
Starbucks Barista
Shaw's Supermarket
05.2022 - 01.2023
Crew Member
Taco Bell
08.2019 - 01.2022
Bachelor of Arts - Psychology
University of Maine At Farmington
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