Dondiego Riley
Miami
Summary
Dynamic professional with a strong background in customer service and food preparation that was honed during my time working at Taco Bell and Teleperformance. Proven ability to enhance menu offerings through nutrition awareness and improve inventory management. Recognized for exceptional communication skills and a proactive approach to problem-solving, ensuring customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Food Champion
Taco Bell
Margate
07.2019 - 02.2022
- Developed proficiency in preparing, serving, and presenting food to customers
- Advised restaurants on ways they can improve their menus by offering healthier options.
- Monitored inventory levels to ensure adequate supplies were available at all times.
Call Center Technician
Teleporformance
North Lauderdale
03.2012 - 09.2012
- Executed basic troubleshooting and facilitated customer assistance with payments and billing.
- Resolved customer inquiries regarding product features, pricing and availability.
- Performed basic troubleshooting steps such as restarting systems or resetting passwords.
- Maintained accurate records of customer interactions in the call tracking database.
- Assisted customers with installation of software applications and peripherals.
- Provided technical support and troubleshooting assistance to customers via telephone, email, or chat.
Education
High School Diploma -
The Government's High School Of The Bahamas
Bahamas06-2011
Skills
- Food preparation
- Inventory management
- Quality control
- Customer service
- Food safety
- Team collaboration
- Communication skills
- Problem solving
- Food presentation
- Ingredient sourcing
- Nutrition awareness
- Accustomed to shift work
- Organization and planning
- Physical stamina and endurance
- Patience and empathy
- Safe food handling
- Initiative and proactivity
Affiliations
- Love to draw when I have time
- I enjoy tending to my animals. I own two cats, a dog and a turtle
- Play sports like basketball and try to maintain physical activity
Accomplishments
- Art and Design award
- Art and Crafts award
References
References available upon request.
Timeline
Food Champion
Taco Bell
07.2019 - 02.2022
Call Center Technician
Teleporformance
03.2012 - 09.2012
High School Diploma -
The Government's High School Of The Bahamas
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