Dondra Campbell
Phoenix,Arizona
Summary
I am a dedicated professional with extensive experience in counseling, quality assurance, and compliance within healthcare and behavioral health settings. My background in Psychology and Mortuary Science, Quality Assurance Manager, and my expertise in project management and communication, position me well to contribute effectively to quality and compliance initiatives. I excel in fostering a culture of continuous improvement and compliance, ensuring organizational goals are met with the highest standards.
Passionate counselor committed to helping clients work toward healing and self-sufficiency while emphasizing personal strengths. Honest and disciplined professional with several years of comprehensive experience in residential and outpatient care. Impeccable communicator possessing ethical decision-making abilities.
Overview
29
29
years of professional experience
Work History
Counselor/Quality Assurance Manager
Enrichment Family Counseling & Social and Emotional Therapy
, Arizona
11.2011 - Current
- Implemented service plans, providing interventions to increase competencies in school, social, and community settings.
- Assisting New and Old staff with documentation related to Treatment Plans and Outcomes.
- Parenting Groups for families share information about disabilities, school services, and emotional support. Connecting relationships with their children.
- Conduct all interactions with children and families with respect, mindful of treatment plans with extra attention to specialized plans.
- Led crisis intervention services and developed effective treatment models.
- Managed quality assurance processes, ensuring adherence to mental health regulations and standards.
- Conducted Substance Abuse and DUI education groups, demonstrating strong project management and communication skills.
- Focus on Behaviors in schools and assist scholars with IEP Goals.
- Intake and Treatment Plans for (Mesa, Gilbert, Scottsdale, Phoenix, Chandler, and Maricopa) Courts and NIKE and ADIDAS.
- Conduct group Parenting University: Meet with families weekly on different topics related to raising children and teens.
- Assisting families with filling out Court Paperwork.
- Assisting families with navigating the Arizona Behavioral Health System and appointments.
- Training teachers on how to deal with behaviors in the classroom and seeing positive results.
- Family Liaison and McKinney Vento (with transportation and family needs).
- Home Visit with scholars who have multiple absences. (TRUANCY).
- Acted as a primary Quality Assurance contact for OBHL surveyors, using knowledge of OBHL requirements to support staff. Review the documentation and training for staff before going for payment.
Lead Living Skills Counselor/ Intake Rep./ Training Coordinator & QA
Bell Family LLC
11.2013 - 01.2019
- Updated training programs to stay current with new techniques in adult/child education.
- Organized and coordinated the execution of training programs, showcasing project management skills.
- Served as a key treatment team member, developing plans and goals for member treatment and safety.
- Completed intake paperwork and assessed consumer needs, emphasizing strong organizational skills.
- Managed quality assurance processes, ensuring adherence to mental health regulations and standards.
- Implemented service plans, providing interventions to increase competencies in school (IEP), social, and community settings.
- Assisting New and Old staff with documentation related to Treatment Plans and Outcomes.
- Conduct group Parenting University: Meet with families weekly on different topics related to raising children and teens.
- Assisting families with filling out Court Paperwork.
- Assisting families with navigating the Arizona Behavioral Health System, Developmental Disabilities, and appointments.
- Training the Teacher in how to deal with behaviors in the classroom and seeing positive results.
- Family Liaison and McKinney Vento (with transportation and family needs).
- Home Visit with scholars who have multiple absences.
- Conducted and coordinated training activities, creating new training materials for Autism and Asperger's syndrome.
- Developed and evaluated training programs, demonstrating expertise in adult education and group dynamics.
- Maintained high levels of operational efficiency and customer service through continuous improvement efforts.
- Acted as a contact point for stakeholders, maintaining and updating the contract database.
- Acted as a primary contact for OBHL surveyors, using knowledge of OBHL requirements to support staff.
Training and Clinical Quality Assurance Manager
YETC
04.2009 - 01.2013
- Conducted and coordinated training activities, creating new training materials for Autism and Asperger's syndrome.
- Developed and evaluated training programs, demonstrating expertise in adult education and group dynamics.
- Maintained high levels of operational efficiency and customer service through continuous improvement efforts.
- Acted as a contact point for stakeholders, maintaining and updating the contract database.
- Acted as a primary contact for OBHL surveyors, using knowledge of OBHL requirements to support staff.
- Acted as a secondary contact for CARF accreditation, using knowledge of CARF requirements to support staff.
- Assisting New and Old staff with Training documentation related to Treatment Plans and Outcomes.
QM Analyst
New Arizona Family Inc.
03.2009 - 04.2009
- Worked closely with the QM/Compliance Supervisor on programmatic needs and compliance audits.
- Prepared documentation for contract reviews and maintained the contract database.
- Assisted with the program license renewal applications and participated in unannounced surveys.
- Acted as a primary contact for OBHL surveyors, using knowledge of OBHL requirements to support staff.
- Acted as a secondary contact for CARF accreditation, using knowledge of CARF requirements to support staff.
- Worked cooperatively with HR, QM, and CEO employees, demonstrating strong interpersonal skills.
Mental Health Program Manager
New Arizona Family Inc.
01.2008 - 03.2009
- Provided an empowering environment for residents, being available for emergencies affecting residents or the physical plant.
- Inspected physical sites for safety and cleanliness, advising on the development of residential programs.
- Facilitated staff training meetings and oversaw monthly shift supervision meetings.
- Coordinated care and acted as a liaison between residents and health care professionals.
- Staffing facilities and tracking hours, and training.
- Worked cooperatively with HR, QM, and CEO employees, demonstrating strong interpersonal skills.
Training Specialist and Staffing Coordinator
New Arizona Family Inc.
06.2007 - 01.2008
- Conducted training activities, developed, and analyzed training requirements.
- Created new training materials and updated training programs to remain current.
- Planned, organized, and coordinated the execution of training programs, enhancing operational efficiency.
- Worked cooperatively with HR and CEO employees, demonstrating strong interpersonal skills.
- Staffing facilities and tracking hours, and training.
- Acted as a secondary contact for CARF accreditation, using knowledge of CARF requirements to support staff.
Supervisor/Staffing Coordinator and Certified Non-Crisis Intervention Specialist
New Arizona Family Inc.
05.2005 - 06.2007
- Provided clinical guidance to staff members, coordinating education and training.
- Recommended personnel actions, maintaining direct interface with family members and physicians.
- Maintained records and compiled data for operational and group notes, adhering to JAHCO standards.
- Conducted NONVIOLENT CRISIS INTERVENTION CLASS and CPR and First Aid, showcasing expertise in crisis management.
- Worked cooperatively with HR, QM, and CEO employees, demonstrating strong interpersonal skills.
- Staffing facilities and tracking hours, and training.
Mental Health Research Assistant Supervisor
R.L. RICE & ASSOCIATES
09.2001 - 05.2005
- Assisting Psych-Associates in conducting psych-social summaries, transferring assessment data and testing results from test sheet to computer entry, gathering family histories data, timed tests (MMPI, WRATS, and ASI, etc).
- Conduct oral tests to clients with various Disabilities, making them unable to read or write.
- Conducting telephone Interviews using prepared questionnaires.
- Assisted client in medical and psychotropic medication emergencies, assessed client condition, and evaluated physical status. Supervisor's duties include providing appropriate resources for staff and patients, case management, scheduling, and performance rating.
- Updating staff files to meet state guidelines and providing training for new employees.
- Assisted in conducting psych-social summaries and transferring assessment data.
- Conducted oral tests for clients with disabilities, ensuring comprehensive care.
- Assisted clients in medical and psychotropic medication emergencies, providing first aid and CPR.
- Supervised staff, providing training and updating files to meet state guidelines.
Program Manager-Supervisor
Foundation for Senior Living
09.1999 - 09.2001
- Provided nursing staff with guidance in mental health disorder treatment and care.
- Coordinated with staff on education and training, recommending personnel actions.
- Maintained records and compiled data for operational and death reports.
- Developed relationships with clients, assisting in meeting their business needs and objectives.
Child/Adolescent Counselor
Phoenix Children Hospital
11.1999 - 02.2001
- Performed psychiatric rehabilitative duties for adolescent children in a specialized unit.
- Conducted one-to-one interviews and monitored vital signs daily.
- Assisted residents in a therapeutic setting, developing plans of action for treatment and safety.
- Acted as a liaison between residents and other health care professionals, coordinating care.
- Implemented service plans, providing interventions to increase competencies in school, social, and community settings.
Living Skills Counselor
Tri-City Behavioral Health
10.1996 - 09.2000
- Performed psychiatric duties, assigned by the treatment team and doctors.
- Conducted one-to-one and group counseling sessions, engaging in therapeutic programs.
- Assisted members in engaging in self-care issues and monitored vital signs.
- Taught members knowledge on current psychotropic medication, administering them as needed.
YCO1 (psych unit)
Arizona Department of Juvenile Corrections
04.1998 - 09.1999
- Ensure a safe environment for juveniles in a correctional institution.
- Conducted daily head counts and scheduled appropriate programs for juveniles.
- Provided verbal and radio communication to all resources, documenting incident reports, every 30 minutes on the status of Inmates.
- Reviewed peers' incident reports to ensure admittance criteria were met.
Therapist 1
Saint Luke's Hospital of Tempe
02.1997 - 04.1999
- Performed psychiatric rehabilitative duties, developing and implementing individual treatment plans.
- Conducted group counseling sessions, actively participating in therapeutic programs.
- Developed skills for use throughout the hospital, including ER and pediatric units.
- Independently performed a variety of life enrichment activities, enhancing patient care.
Education
BS - Psychology & Mortuary Science
Arizona State University/Mesa Community College
Master's - Counseling
University of Michigan
Ann Arbor, MichiganSkills
- CPR-FIRST AID Certified
- Trainer: NON-VIOLENT CRISIS INTERVENTION (Handle with Care)
- Certification: MENTAL HEALTH-FIRST AID
- TB Test
Middle Initial
MC
Timeline
Lead Living Skills Counselor/ Intake Rep./ Training Coordinator & QA
Bell Family LLC
11.2013 - 01.2019
Counselor/Quality Assurance Manager
Enrichment Family Counseling & Social and Emotional Therapy
11.2011 - Current
Training and Clinical Quality Assurance Manager
YETC
04.2009 - 01.2013
QM Analyst
New Arizona Family Inc.
03.2009 - 04.2009
Mental Health Program Manager
New Arizona Family Inc.
01.2008 - 03.2009
Training Specialist and Staffing Coordinator
New Arizona Family Inc.
06.2007 - 01.2008
Supervisor/Staffing Coordinator and Certified Non-Crisis Intervention Specialist
New Arizona Family Inc.
05.2005 - 06.2007
Mental Health Research Assistant Supervisor
R.L. RICE & ASSOCIATES
09.2001 - 05.2005
Child/Adolescent Counselor
Phoenix Children Hospital
11.1999 - 02.2001
Program Manager-Supervisor
Foundation for Senior Living
09.1999 - 09.2001
YCO1 (psych unit)
Arizona Department of Juvenile Corrections
04.1998 - 09.1999
Therapist 1
Saint Luke's Hospital of Tempe
02.1997 - 04.1999
Living Skills Counselor
Tri-City Behavioral Health
10.1996 - 09.2000
BS - Psychology & Mortuary Science
Arizona State University/Mesa Community College
Master's - Counseling
University of Michigan