Brooke Williams

Onboarded and delivered exceptional client service to over 200 costumers per shift during peak times.

Memorized over 100 + regular and seasonal menu items while guiding guest to ideal customer experience.

Received highest tips among all servers in 2020.

Managed Toast POS system and entered 50+ orders per hour with zero error; helped train new staff to use POS system simultaneously.

Coordinated with other departments in handling urgent or high-priority projects, ensuring timely completion without compromising quality standards.

Tracked various metrics for programs, complaints and maintenance compliance and prepared reports for management review.

Performed address searches and corrections through various internal software and external sources.

Listened to and documented inquiries and issues regarding hazardous, damaged, or stolen packages and routed to management for appropriate resolution.

Developed a team-wide system that allowed for damaged packages to be processed, documented, and shipped to improve after-load shift deadlines during peak seasons.

Utilized proficiency of Microsoft Office Suite to address concerns between stations pertaining to misplaced packages.

Inspected over 800+ packages during peak season, entering reports to managerial staff on quality metrics and internal audits.

Spearhead the Quality Assurance team by handling all administrative tasks; effectively communicating any follow ups, concerns, or updates of customer problems