Donel Charles
Epic LI
Deer Park,NY
1
Language
1
Certification
12
years of professional experience
Dedicated Direct Support Professional experienced in coordinating and overseeing support services to ensure quality care. Managed and mentored support staff to achieve client goals while fostering a positive team environment. Developed individualized support plans and maintained high standards in care provision through effective communication and problem-solving.
Work History
DSP Supervisor
5 Years 9 Months- Coordinated staff schedules, assignments, and coverage to maintain reliable service delivery.
- Supervised direct support staff to ensure person-centered care and consistent daily support.
- Trained new direct support professionals on ADLs, safety procedures, and support plans.
- Monitored documentation for accuracy, compliance, and timely completion of required records.
- Reviewed incident reports and followed through on corrective actions and required notifications.
- Collaborated with families, case managers, and clinical teams to align services with care goals.
- Implemented behavior support strategies to promote independence and positive participant outcomes.
Direct Support Professional
3 Years 8 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored client progress and documented health status changes to inform care team.
- Maintained cleanliness and organization in workspaces to ensure safety and efficiency.
- Enhanced client self-sufficiency by teaching essential skills in meal preparation, housekeeping, and financial management.
- Established strong relationships with local community resources to connect clients with additional supports.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Transported clients to medical and dental appointments to provide support.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Prepared nutritious meals for patients to support their dietary needs and preferences. and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Monitored clients' overall health and well-being and noted significant changes.
Security Guard
2 Years 6 Months- Assessed and managed emergency situations promptly to mitigate risks and ensure safety.
- Operated handheld metal detector and other surveillance devices to screen individuals entering the facility.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Acted as a deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Verified photo identification thoroughly before granting facility access to maintain security protocols.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
Education
High School Diploma
Skills
Direct Patient Care
Medication Administration
First aid and safety
Behavior redirection
Compassionate Caregiving
Client Support
Health safety compliance
Mobility assistance
Transportation
Goal Setting
Community Integration
Social Skills Development
Teamwork and Collaboration
Task prioritization
Organizational skills
Problem-solving skills
Listening Skills
Reliable and punctual
People skills
Punctuality
Conflict Resolution
Incident Reporting
Emergency Response
Emergency Preparedness
Crisis Management
Physical Fitness
Physical Stamina
Observational skills
Client Transportation
Goal-Oriented
Exceptional customer service
Relationship Building
Excellent people skills
Outgoing demeanor
Flexible Schedule
Supply Management
Fundraising Techniques
Workplace Safety
Reliability
HIPAA compliance
Transportation
Mobility assistance
Daily living support
Patient care
Multitasking organization
Time management
Certification
- First aid/CPR
- AMAP
- SCIP
Languages
French
Limited Working
Timeline
DSP Supervisor
Epic LI
01.2021 - CurrentRead More
Direct Support Professional
Family Residences And Essential Enterprises
05.2016 - 01.2020Read More
Security Guard
Arrow Security
03.2015 - 09.2017Read More
Walt Whitman Highschool
High School Diploma
Read More