MHRT-1
Open To Work
Michelle Marshall
Bangor,ME
Summary
Efficient and experienced MHRT-1 CRMA DSP with 15+ years of experience supporting clients with various needs in assisted living facilities. Skilled in medication administration, ADLs, and electronic documentation. Proficient in crisis stabilization and case management. Possesses certifications in DSP, PSS, MHRT-1, BHP, CRMA, and history of CNA/ HHA.
Resourceful Assistant Program Manager known for high productivity and efficient task completion. Specialize in project planning, team leadership, and process improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless program execution and team synergy.
Overview
1
1
2
2
Direct Support Professional
3
3
CRMA
4
4
PSS
1
1
First Aid/ CPR
Work History
Assistant Program Manager, DSP, CRMA
Mhrt-1, Crma
Bangor, ME
03.2025 - Current
- Assist clients with meal prep, one on one when needed, Assist clients with locating community resources such as Med Management, case management, EHR computer programs, active listening when needed, transportation, household duties, documentation.
- CRMA duties include adherence to state regulations, care plans, and medication administration for out clients in their home Is a safe and professional manner utilizing three checks always.
MHRT-1, CRMA
Community Health and Counseling Services (CHCS)
Bangor, ME
05.2023 - 03.2025
- Assist clients with intake process, meal prep, one on one milieu work, Assist clients with locating community resources such as Med Management, homeless shelters bed searches, EHR computer programs, case management, etc.
- CRMA duties include adherence to Crisis Stabilization unit state regulations, care pland, and medication administration for out client during their stay. Clients come to us as ED step downs or in need of Crisis Stabilization and Documentation.
- Counseling Services
CRMA/PSS
MAS
Waterville, ME
06.2020 - 01.2023
- Pass medications in a Residential Care ward for MH patients. Help with ADLs, adhere to care plans and electronic MARS and EHR documentation.
CRMA/PSS
Mt St Josephs
Waterville, ME
10.2020 - 12.2020
- Pass message and do charting... assist people with ADLs and getting ready for bed.
PSS
Bridges
Augusta, ME
07.2020 - 10.2020
- Assist seniors in their home with ADLs and appointments, transportation.
DSP/CRMA
Living Innovations Support Services
Newport, ME
11.2019 - 07.2020
- Assist individuals with community integration and involvement. Community supports and seizure monitoring. Assistance with medical and hygiene.
- Support Services
CRMA/PSS
Maine Veterans' Homes
Bangor, ME
11.2019 - 06.2020
- Assist seniors with ADLs and medication administration. Computer charting and memory care and dementia care.
CRMA
Sylvia Ross Home
Bangor, ME
02.2019 - 11.2019
- Prepare and administer medications in a resident ial setting. Also assist individuals with ADLs and daily living activities.
Direct Support Professional (DSP)/ CRMA
Lee Residential Care
Hampden, ME
12.2017 - 04.2019
- Assist adult residents to live and function in the community and daily living skills. I also Administer medication in a residential setting. Assist residents to medical appointments, outing, as well as various community activity administer medication in a residential setting. Assist residents to medical appointments, outings, as well as various community activities.
Housekeeper
Hilton Garden Inn Hotel
Bangor, ME
09.2017 - 12.2017
- Clean hotel rooms and keep hostel stocked and clean. Upholding Hilton's standards of cleanliness. I also worked in the Laundry area cleaning sorting, folding, and stocking laundry.
Certified Nursing Assistant
Private Duty In-Home Care
Seaside, CA
03.2013 - 02.2017
- Took care of elderly lady in her home. Assisted with medical care and adhering to medical plans set forth by doctors.
- Assisted meal prep, toileting, ambulation, ROM, hygiene. I also helped with her hospice when time came.
CNA/HHA
LEE RESIDENTIAL CARE
Hampden, ME
08.2008 - 04.2010
- Assisted adult individuals in their home and out in the community. Assistance with ambulation, daily living necessities, medical appointments and outings and transportation. I Also administered medication in the residential setting.
Direct Support Professional (DSP)
Skills Inc
Saint Albans, ME
08.2007 - 08.2008
- Assisted individuals with hygiene, ambulation, daily living skills, outings in the community, medical appointments, and medication administering in a residential setting.
Direct Support Professional (DSP)
MERT ENTERPRISES
Bangor, ME
05.2005 - 08.2007
- Assisted adult individuals in their home and out in the community. Assisted with daily living activities, hygiene, medical outings and appointments, job skills if necessary, and administering medications in a residential setting.
Crew Member
Pebble Beach Company
Pebble Beach, CA
02.2017
- Worked the ATT&T pro am assisting bar tenders in the View (grey goose tent) our duties were to clean tables, clear emptied glasses, customer service, and maintenance of event tent. Was a temporary job event.
Education
Associate of Applied Science - Medical Assisting
Heald College
01.2011 - 03.2013
General Education Diploma
Newport, MESkills
- School experience
- Nursing home experience
- Direct Care
- Client file management
- Manual handling
- Call light response
- Medication pass administration
- Patient rights
- Experience with children
- Patient Care
- Caregiving
- Medication storage
- Insulin administration
- Medication refills
- Ordering medications
- Client rapport building
- Correctional experience
- Patient monitoring
- Professional ethics
- Have had a CNA in past
- Meeting facilitation
- Problem-solving abilities
- Program leadership
- Working with people with developmental disabilities
- Medical records
- Personal care home
- Organizational skills
- Hospital Experience
- Home Care
- Direct patient care
- Patient assistance
- Working with geriatric patients
- Food handling
- Working with individuals with disabilities
- Basic life support
- Budgeting
- Hospice experience
- Mental health counseling
- HIPAA
- Dementia Care
- Residential cleaning
- Customer service
- Food preparation
- Infection prevention management
- Narcotics count
- Patient charting
- Disability
- Infection control
- Phone communication
- Memory care
- Administrative experience
- Operations coordination
- Medication supplies
- Treatment administration record (TAR)
- Personal transportation assistance
- Care documentation
- CPR
- Customer relationship building
- Resident hobbies assistance
- EMR systems
- Health charts
- Cleaning
- Laundry
- Medical terminology
- Care coordination
- Time management
- Group home
- Math
- Medical receptionist
- Microsoft Word
- Documentation review
- Patient personal care assistance
- Medical assisting
- Housekeeping assistance
- First Aid Certification
- Mental health facility experience
- Medication cart audits
- Patient meal service
- Medication reconciliation
- Workflow management
- Caregiving documentation requirements
- Meal preparation
- Medication cart
- Service scheduling
- Home Health
- Assisting with ADLs
- Patient demographics
- Emergency Response
- Computer literacy
- Medical scheduling
- Meal assistance
- Behavioral therapy
- Alzheimer's Care
- Patient assessment
- Food service
- Hospice Care
- Geriatrics
- Teamwork
- Records maintenance
- Customer communication
- Medical office experience
- In-person customer service
- Long-term care facility experience
- Computer operation
- Managing patient records
- Vital Signs
- Skilled nursing facility experience
- Document management
- Certified Medication Aide
- Office phone management
- Medical administrative support
- Operations management
- House cleaning assistance
- Communication skills
- Corrections facility medical clinic
- Commercial Cleaning
- Senior care
- Medical chart preparation
- Direct Support
- Medication management
- Resident personal care assistance
- Medication adherence support
- Windows
- Patient escort assistance
- Basic math
- Care plan implementation
- Microsoft Outlook
- Patient interaction
- Food service cleaning
- Medication dispensing
- Medication administration documentation
Certification
- DSP, Present
- Certified Medical Assistant, 03/01/11 to Present
- AAS in medical assistance, Present
- Driver's License, Present
- CNA, Present
- BLS Certification, 05/01/25 to 05/01/26
- CPR Certification, Expires 05/2027
- CRMA, 04/01/08 to 05/01/26
- Certified Medication Aide, 12/01/25 to 04/01/26
- BHP, 2019 to 2025
- CNA/HHA, 04/01/14 to 10/01/16
- Safety Care, 03/01/19 to 03/01/20
- Certified Residential Medication Aid, 05/01/18 to 05/01/20
- Direct Support Professional, 07/01/08 to Present
- Certified Home Health Aide, Present
Languages
English
Timeline
Assistant Program Manager, DSP, CRMA
Mhrt-1, Crma
03.2025 - Current
MHRT-1, CRMA
Community Health and Counseling Services (CHCS)
05.2023 - 03.2025
CRMA/PSS
Mt St Josephs
10.2020 - 12.2020
PSS
Bridges
07.2020 - 10.2020
CRMA/PSS
MAS
06.2020 - 01.2023
DSP/CRMA
Living Innovations Support Services
11.2019 - 07.2020
CRMA/PSS
Maine Veterans' Homes
11.2019 - 06.2020
CRMA
Sylvia Ross Home
02.2019 - 11.2019
Direct Support Professional (DSP)/ CRMA
Lee Residential Care
12.2017 - 04.2019
Housekeeper
Hilton Garden Inn Hotel
09.2017 - 12.2017
Crew Member
Pebble Beach Company
02.2017
Certified Nursing Assistant
Private Duty In-Home Care
03.2013 - 02.2017
Associate of Applied Science - Medical Assisting
Heald College
01.2011 - 03.2013
CNA/HHA
LEE RESIDENTIAL CARE
08.2008 - 04.2010
Direct Support Professional (DSP)
Skills Inc
08.2007 - 08.2008
Direct Support Professional (DSP)
MERT ENTERPRISES
05.2005 - 08.2007
General Education Diploma
Additional Information - Work Authorization
Authorized to work in the US for any employer