Donesha Owens
Cincinnati
Overview
9
9
years of professional experience
Work History
Bus Driver
Universal Transportation Systems
01.2025 - Current
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Maintained Ohio driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
Bus Driver
First Student
10.2020 - 09.2024
- Completed pre- and post-trip bus inspections for safe passenger transportation.
Temperature Taker
Staffmark
01.2020 - 12.2020
- Monitored patient progress and reported changes to healthcare professionals.
Customer Service Representative
RDI Marketing
05.2019 - 09.2020
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests for products, services, and company information.
Packing, Shipping, and Receiving Assembler
Amazon
11.2017 - 06.2018
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
- Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.
- Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
Call Center Representative
Vietnam Veterans Of America
09.2016 - 01.2017
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Education
High School Diploma -
Mt. Healthy High School
8101 Hamilton Ave06-2006
Skills
- Bus maintenance
- CDL Class A
- DOT standards
- Passenger interaction
- Transporting students
- Air brake certification
- Commercial driving
- Multitasking and organization
- Customer service
- Attention to detail
- Warehouse packing
Timeline
Bus Driver
Universal Transportation Systems
01.2025 - Current
Bus Driver
First Student
10.2020 - 09.2024
Temperature Taker
Staffmark
01.2020 - 12.2020
Customer Service Representative
RDI Marketing
05.2019 - 09.2020
Packing, Shipping, and Receiving Assembler
Amazon
11.2017 - 06.2018
Call Center Representative
Vietnam Veterans Of America
09.2016 - 01.2017
High School Diploma -
Mt. Healthy High School
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