Done't Cason
Detroit
Summary
Knowledgeable Support Coordinator with proven ability to manage and optimize client support services. Adept at coordinating resources and resolving complex client issues, leading to enhanced client satisfaction. Demonstrated strong communication and organizational skills in ensuring seamless service delivery and team collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Support Coordinator Assistant
Psygenics
Dearborn, MI
07.2025 - Current
- Oversaw the scheduling of client appointments, ensuring all services were delivered timely and effectively.
- Evaluated and updated care strategies based on regular feedback from clients and family members.
- Based on the employer's context at Psygenics, these responsibilities align well with the role of a Support Coordinator, focusing on collaboration, compliance, training, scheduling, resource development, and ongoing assessment—all critical areas in a supportive healthcare environment.
- Conducted follow-up visits to assess client satisfaction and adjust care plans as needed.
Direct Care Worker
Advanced Teaching Concepts, Inc.
South Lyon, MI
12.2021 - Current
- Check on clients every 30 minutes
- Make sure to deep clean all bathrooms
- Make sure floors are mopped and swept
- Laundry and dishes are done and put away
- Change diapers and help clients get ready for the day
- Make sure to pass medicine on time
- Make sure the clients receive 3 meals a day
Supports Coordinator
Team Wellness Center
Southgate, MI
06.2024 - 03.2025
- Collaborated with parents to create individualised care plans for each child based on their specific-needs and preferences
- Conducted performance evaluations for child care providers providing constructive feedback to support-professional growth
- Ensured compliance with licensing regulations by regularly reviewing policies/procedures & implementing necessary changes as required by state guidelines
- Established strong relationships with community organisations to provide additional resources/support-services for families in need
Care Coordinator
Team Wellness Mental Health
Southgate, MI
05.2023 - 06.2024
- Managed a caseload of XX clients, providing comprehensive case management services
- Conducted thorough assessments to identify client needs and develop individualised care plans
- Maintained accurate and up-to-date documentation of client interactions, progress, and outcomes
- Facilitated regular meetings with clients to review goals, address barriers, and track progress
- Provided crisis intervention and emotional support to clients in challenging situations
- Conducted evaluations and routine house visit to check in on AFC members well-being and overall health
Monitor
The Salvation Army Harborlight
Detroit, MI
11.2022 - 05.2024
- Monitored program activities to ensure compliance with established guidelines and regulations
- Collaborated with team members to develop strategies for achieving program goals and objectives
- Provided training and technical assistance to staff on program policies, procedures, and best practices
- Participated in meetings, conferences, or workshops related to the program area of focus
Assistant Teacher
Bailey preschool
East Lansing, MI
03.2020 - 06.2022
- Job duties: Clean the bathroom everyday, sanitise all the toys everyday, and make sure the children’s area stays debris free
- Teacher task: change the children’s diapers every two hours , make sure the children are playing nice and learning how to interact with other children, helping the children retain information through activities and interactions
Behavior Technician
Gateway Pediatric Therapy
Lansing, MI
12.2020 - 05.2021
- Job duties: Make sure to clean and vacuum the room after each session
- Have the behavioral plan, toys, and room prepared for student 30 minutes before their session
- Technician responsibilities: Make sure the child is reaching new goals each session, be patient and willing to work through indifference, follow along the learning plan put together for each individual child, HAVE FUN!
Sales Associate
Express
Okemos, MI
11.2019 - 01.2020
- Make sure the store is organised
- Make sure all inventory is neatly displayed
- Check out customers in a timely fashion
- Help customers if they need help finding an item
Service Center Representative
Residential and Hospitality Services
East Lansing, MI
01.2019 - 06.2019
- I am responsible for checking students in and out of hall when it is time for students to move in to the dorms and or move out of the dorms
- I am responsible for checking out items/keys to students when they request
- I am responsible for checking in students packages and checking them out to the student
Education
Bachelor's - Human Development and family studies
Michigan State University
East Lansing, MI05-2023
High school diploma -
Woodhaven High School
Brownstown, MI06-2017
Skills
- Microsoft Word (10 years)
- Customer Service (10 years)
- Front Desk
- Guest Service (10 years)
- Residential Cleaning (5 years)
- Autism Experience (2 year)
- Documentation and recordkeeping
- Data entry
- Experience with Children
- Medication Administration
- Meal Preparation
- Laundry
- Developmental Disabilities Experience
Certification
- None
- Drivers License
- Home Health Aide
- CPR Certification
- First Aid Certification
Assessments
- Home health aide skills - Proficient April 2020
- Providing care to patients in a home setting Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- Skills:
- Indesign
- Yearbook Avenue
- Multiple Microsoft soft wares
- Interviewing
Timeline
Support Coordinator Assistant
Psygenics
07.2025 - Current
Supports Coordinator
Team Wellness Center
06.2024 - 03.2025
Care Coordinator
Team Wellness Mental Health
05.2023 - 06.2024
Monitor
The Salvation Army Harborlight
11.2022 - 05.2024
Direct Care Worker
Advanced Teaching Concepts, Inc.
12.2021 - Current
Behavior Technician
Gateway Pediatric Therapy
12.2020 - 05.2021
Assistant Teacher
Bailey preschool
03.2020 - 06.2022
Sales Associate
Express
11.2019 - 01.2020
Service Center Representative
Residential and Hospitality Services
01.2019 - 06.2019
Bachelor's - Human Development and family studies
Michigan State University
High school diploma -
Woodhaven High School