Estephania Escalona Do Santos
Austin,TX
Summary
Highly skilled bilingual professional with extensive experience in customer service, executive-level support, and office administration. Adept at facilitating seamless communication between English and Spanish-speaking teams, ensuring clarity and efficiency in workplace interactions. Proven ability to manage administrative operations, coordinate workflows, and enhance team productivity. A proactive problem-solver with strong organizational skills, committed to delivering exceptional support and maintaining a well-structured, efficient work environment.
Overview
7
7
years of professional experience
Work History
Senior Customer Service Manager
Hmart
Customer Service, TX
2018.06 - Current
- Provide bilingual (English & Spanish) communication support between customers and staff
- Assist customers with inquiries, returns, exchanges, and issue resolution to ensure satisfaction
- Communicate store policies and promotions clearly to enhance the customer experience
- Serve as an interpreter between upper management and employees, ensuring effective communication
- Address and resolve customer complaints promptly, escalating issues to management when necessary
- Perform administrative tasks, including document organization, data entry, and report preparation
- Collaborate with team members and other departments to maintain smooth store operations
- Utilize POS systems and other retail software to process transactions and support customer service functions
Education
Incomplete - International Studies
Central University of Venezuela
Caracas, Distrito Capital, VanezuelaHigh School Diploma -
Niño Jesus De Escuque
Caracas, Venezuela2007
Skills
- Bilingual Communication (English & Spanish)
- Customer Service Excellence
- Executive Support
- Office Administration
- Translation & Interpretation
- Conflict Resolution
- Time Management
- Data Entry & Managemen
- Team Collaboration
- Problem-Solving Skills
- Multitasking & Prioritization
- Cross-Cultural Communication
- Workflow Coordination
- Data Entry & Management
Timeline
Senior Customer Service Manager
Hmart
2018.06 - Current
High School Diploma -
Niño Jesus De Escuque
Incomplete - International Studies
Central University of Venezuela