Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Accomplishments
Timeline
Generic

Donielle Bentley

Tempe,AZ

Summary

Versatile Leasing Manager with 5 years of experience. Handles office, tenant and staff leadership needs by utilizing strong multitasking, planning and problem-solving abilities.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Leasing Professional

Kairoi Residential
Scottsdale, AZ
04.2025 - Current
  • Led leasing initiatives, increasing occupancy rates through targeted marketing strategies and resident engagement programs.
  • Mentored junior leasing professionals, providing training on sales techniques and property management systems.
  • Implemented streamlined processes for lease administration, reducing turnaround time for applications and approvals.
  • Analyzed market trends to develop competitive rental pricing strategies, enhancing property desirability in local markets.
  • Supported property management staff during periods of high volume or employee absences, maintaining seamless operations during transitions.
  • Collaborated with maintenance teams to address tenant concerns promptly, enhancing overall resident experience and satisfaction levels.
  • Managed lease negotiations effectively, ensuring compliance with regulatory requirements and minimizing legal risks.
  • Coordinated resident events to foster community engagement, resulting in higher retention rates among tenants.
  • Conducted property tours and presentations, effectively showcasing amenities to potential residents and driving conversions.
  • Performed regular property inspections to identify areas needing improvement or repair for optimal tenant experience.
  • Verified tenant incomes and other information before accepting lease applications.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Collected rent and tracked resident payments and information in computer system.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Collected and maintained careful records of rental payments and payment dates.
  • Trained new leasing staff on company procedures and customer service best practices.
  • Established strong relationships with residents, fostering community engagement and satisfaction.
  • Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
  • Streamlined the leasing process for prospective residents, resulting in higher conversion rates.

Leasing Manager

Harbor Group Management
Tempe, AZ
11.2023 - 03.2025
  • Coordinated move-in/move-out processes for tenants, ensuring smooth transitions and timelycompletion of required documentation
  • Collaborated with marketing team to create compelling property listings and advertisements
  • Conducted thorough tenant screenings, including background checks and credit evaluations, to ensurequality residents
  • Maintained accurate records of leases, rental payments, maintenance requests, and other tenant-related information using property management software
  • Responded promptly to tenant inquiries or concerns regarding maintenance issues or lease terms,resolving problems efficiently
  • Accounting (adjusting ledgers, posting charges).
  • Provide ongoing work assignments for associates.
  • Streamlined lease administration processes, reducing turnaround time on lease agreements significantly.
  • Cultivated relationships with prospective tenants through effective communication and personalized tours of properties.
  • Mentored junior leasing agents, fostering their professional growth and enhancing overall team performance.
  • Utilized property management software to track leads, manage tenant communications, and maintain accurate records efficiently.
  • Collected, completed, and processed lease applications.

Leasing Supervisor

Edward Rose & Sons
Wixom, MI
08.2021 - 11.2023
  • Fair housing regulations
  • Marketing
  • Suggestive sales
  • Property management
  • Customer service
  • Yardi
  • Processing applications and follow up
  • Maintaining records
  • Approving/denying applications
  • Conducting weekly meetings
  • Organized open houses and property tours for potential renters; effectively highlighted key features to drive interest and secure leases

Line Cook

Red Robin
Westland, MI
05.2016 - 09.2021
  • Prepared and cooked a variety of dishes according to recipes, quality standards, and presentation guidelines
  • Managed food inventory and ensured proper storage and rotation of ingredients to minimize waste
  • Maintained a clean and organized work station, following sanitation guidelines at all times
  • Assisted in training new line cooks on cooking techniques, recipe execution, and safety procedures
  • Operated various kitchen equipment such as grills, fryers, ovens, etc., ensuring their proper functioning
  • Followed all food safety regulations including temperature monitoring and labeling of prepared foods
  • Communicated effectively with servers regarding special requests or modifications from customers
  • Worked efficiently under pressure during busy service periods to meet customer demands without compromising quality

Crew Trainer

McDonalds
Livonia, MI
08.2014 - 04.2016
  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
  • Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
  • Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
  • Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
  • Implemented effective upselling techniques to increase sales of promotional items or add-ons
  • Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
  • Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
  • Trained new employees on operating cash registers effectively
  • Achieved consistently high scores on mystery shopper evaluations through exceptional service delivery
  • Maintained cleanliness and sanitation standards in the kitchen area, adhering to health and safety regulations
  • Operated cooking equipment such as grills, fryers, ovens, and microwaves with precision and efficiency
  • Adhered to strict timing standards for preparing different menu items to minimize customer wait times
  • Handled cash transactions accurately at the register while providing friendly customer service
  • Assisted in training new cooks on proper cooking techniques, food safety procedures, and kitchen protocols

Education

High school diploma -

Winston Churchill High School
Livonia, MI
06-2013

Skills

Software: Yardi/ Yardi Voyager, Yardi CRM, MRI, Knock OneSite and Any One Hone

Certification

  • CALP (Certified Apartment Leasing Professional)

Additional Information

  • Authorized to work in the US for any employer.

Accomplishments

  • Consistently achieved and maintained higher than the required 33% closing rate, securing a minimum of 8 leases per month.

Timeline

Leasing Professional

Kairoi Residential
04.2025 - Current

Leasing Manager

Harbor Group Management
11.2023 - 03.2025

Leasing Supervisor

Edward Rose & Sons
08.2021 - 11.2023

Line Cook

Red Robin
05.2016 - 09.2021

Crew Trainer

McDonalds
08.2014 - 04.2016

High school diploma -

Winston Churchill High School
Donielle Bentley