Mercy Avalo
Randolph,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivate to learn new abilities and grow.
Overview
7
7
years of professional experience
Work History
Leasing Professional
Willow Bridge Company
06.2022 - Current
- Manage all aspects of leasing process.
- Greet clients, assess needs, answer questions and provide tours of apartments and community
- Provide excellent customer service and assist all clients with positive and friendly attitude.
- Kept meticulous records of correspondence between management and tenants.
- Responded to requests and scheduled appointments for property showings.
- Verified applicants incomes and other information before accepting lease applications.
- Collected rent payments and other fees, always properly storage in safe.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Invited prospects to fill out application upon completion of property tour.
- Performed background checks on First Advantage for apartment applicants
- Monitored property appearance regularly, working with maintenance teams to address any issues promptly.
Product Specialist
Wellesley Mazda
12.2021 - 04.2022
- Assisted customers with vehicle selections
- Explained features and provided demonstration on how to operate system
- High-level knowledge of core company products and market trends
- Follow-up with potential and existing customers.
Sales Agent
Adams Furniture
06.2021 - 09.2021
- Achieved great success with meeting sales goals
- Interacted professionally with customers, informing sale promotions, and driving product interest
- Provided customers with clear understanding of charges, billing and equipment
- Resolved customer's issues quickly to recapture and maintain loyalty.
- Adjusted sales scripts to better target needs of specific individuals, to boost sales.
Front Desk Associate
Allied Universal Security/Northeast Security
01.2018 - 05.2021
- Daily check-in, with over 500 tenants, keeping building secure and system updated
- Communicated with an average of 100 visitors a day to provide guidance and support
- Managed loading docks, making sure deliveries are safely transported in a 15-floor building.
- Used internal software to process reservations, check-ins and check-outs.
- Performed basic daily deliveries tasks.
- Answered Tenants calls promptly and appropriately handled needs.
Education
High School Diploma -
Madison Park High School
Boston, MA01.2017
Skills
- Excellent Organization & communication
- Effective time management
- Team-oriented
- Problem solving
- Bilingual
- Yardi Voyager
- CRM/Rent Cafe
- Adaptability
- Fair Housing Policies
- Onesite software management
Timeline
Leasing Professional
Willow Bridge Company
06.2022 - Current
Product Specialist
Wellesley Mazda
12.2021 - 04.2022
Sales Agent
Adams Furniture
06.2021 - 09.2021
Front Desk Associate
Allied Universal Security/Northeast Security
01.2018 - 05.2021
High School Diploma -
Madison Park High School