Charlin S Olivo Rodriguez

• Invited prospects to fill out application upon completion of property tour.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Toured property with prospective tenants and provided wealth of information in regards to its key features.
• Marketed property to local businesses through collateral, emails and phone calls.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

• Reviewed and validated details of loan applications and closing documentation.
• Collected and compiled paperwork such as income documentation, insurance paperwork (if needed), community approval, and down payment funds.
• Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Trained staff on procedures and guidelines to effectively execute daily tasks.

• Boosted renewal rents 5% while maintaining 97% level on effective rent numbers.
• Worked with maintenance staff to complete timely repairs and enhancements.
• Managed community within established cost constraints.
• Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
• Received and processed resident payments, and updated system accounts with latest information.
• Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
• Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.

Customer Specialist II June 2016 - Nov 2016

• Coordinating eviction process
• Monitoring history of security deposits, calculating term interest, refund status, and maintenance/repair deductions
• Requesting security deposit refunds as needed
• Reconciling and balancing accounts and resident ledgers
• Providing leasing support as needed including showing units to prospects
• Receiving and handling resident requests and concerns
• Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
• Collected rental payments from residents and kept meticulous records of delinquent accounts.
• Inspected units before and after tenant move to write effective leases and determine charges or readiness for new tenants.
• Effectively managed team of 5 maintenance and activities personnel.
• Liaised with diverse community agencies to serve as client advocates and provide continuity of care.
• Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.

Customer Service May 2013- Jan 2014

Sales Support Jan 2014- Aug 2015

• Personally support every customer to ownership
• Assist in managing collections process, Collect revenues, Protect company assets Counsel customers to gain timely renewal payments,
• Contact customers directly who have not made payments to get customer current
• Successfully managed activities of team members in multiple locations
• Improved service quality and increased sales

• Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
• Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
• Observed strict procedures to maintain data and plan participant confidentiality.
• Directed and controlled 401K, medical, dental and vision benefit packages.