DONIELLE MARSHALL
Saint charles,MO
Summary
Dynamic professional with a proven track record at AT&T, excelling in customer service and sales strategies. Skilled in building rapport and client relations, enhancing customer retention. Adept at adapting to change and thriving under pressure, ensuring superior service and satisfaction. Proficient in upselling and closing sales, driving business success.
Overview
27
27
years of professional experience
Work History
Mobility Sales Agent
AT&T
07.2009 - Current
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Explained features and advantages of Mobility and Internet products or services to promote sales.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Assembly Line Worker
Daimler Chrysler
02.2007 - 06.2009
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
Check Processor
Bank of America
01.1999 - 07.2008
- Adhered to all regulatory guidelines and internal policies during check processing operations, maintaining compliance at all times.
- Contributed to a positive work environment, fostering collaboration among team members to achieve shared goals.
- Reduced errors in check processing by consistently verifying customer information and cross-checking against bank records.
Bank Teller
Bank of America
07.1998 - 01.1999
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Education
No Degree - Business Management
Lindenwood University
Saint Charles, MOAssociate of Arts - Business Administration
Stevens-The Institute of Business And Art's
St Louis, MOSkills
- Customer assistance
- Resilience under pressure
- Adaptability to change
- Sales strategies
- Building rapport
- Upselling strategies
- Closing sales
- Customer service
Timeline
Mobility Sales Agent
AT&T
07.2009 - Current
Assembly Line Worker
Daimler Chrysler
02.2007 - 06.2009
Check Processor
Bank of America
01.1999 - 07.2008
Bank Teller
Bank of America
07.1998 - 01.1999
No Degree - Business Management
Lindenwood University
Associate of Arts - Business Administration
Stevens-The Institute of Business And Art's
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