Donika Joppy
Frederick,MD
Summary
Reliable cashier and sales representative with experience in customer service, sales transactions, and post-sales support. Skilled in POS systems, product knowledge, and accurate cash handling. Known for helping customers, solving issues, and keeping operations organized.
Overview
3
3
years of professional experience
Work History
Sales Representative
AT&T
Frederick, Maryland
02.2026 - 10.2026
- Informed prospective customers about product and service features, facilitating informed decision-making.
- Guided customers in selecting wireless plans, upgrading devices, and managing account options to enhance satisfaction.
- Executed activations, upgrades, and service changes within AT&T systems, ensuring accurate and timely updates for customers.
- Assisted customers with billing questions and account issues through clear support.
- Provided technical support for customers using the company's products or services.
Cashier
Warehouse Cinemas
Frederick, MD
03.2024 - 10.2024
- Sold tickets and processed payments through point of sale system
- Checked tickets and guided guests to their assigned auditoriums for a smooth entry
- Greeted guests and provided information to enhance their movie experience
- Maintained cleanliness of auditoriums, lobby, and restrooms to ensure guest comfort between showings
- Restocked concession supplies and maintained organized storage areas
- Assisted with opening and closing duties such as counting money in the register drawer and setting up theaters for showings.
Education
High School Diploma -
Frederick High School
Frederick, MD05-2015
Associate of Applied Science - Accounting/Business Management
Hagerstown Community College
Hagerstown, MD10-2026
Skills
- Sales transactions
- Sales reporting
- Point-of-sale transactions
- Sales coordination
- Post-sales support
- Product knowledge
- Customer service
- Time management
- Microsoft Excel
Timeline
Sales Representative
AT&T
02.2026 - 10.2026
Cashier
Warehouse Cinemas
03.2024 - 10.2024
High School Diploma -
Frederick High School
Associate of Applied Science - Accounting/Business Management
Hagerstown Community College