Donisa Ingram
Dallas,Texas
Summary
Seeking an affiliation with an organization where professional skills can be utilized and where opportunities of advancement are provided in order to reach the fullness of potential and abilities.
Overview
13
13
years of professional experience
Work History
Billing Representative II
Parkland Memorial Hospital
07.2018 - Current
- Prepares, verifies, corrects, and submits paper and electronic insurance claims to ensure accuracy, expedite payment processing and ensure the financial viability
- Update and correct 50 claims in epic to send out to insurance for payment processing
- Verify patient coverage to ensure that coverage is active.
- Trained new hires on company-specific billing software, policies, and procedures, promoting team cohesion and productivity.
- Reviewed and solved account and billing discrepancies.
- Coordinated with intermediate parties to obtain payments and resolve issues.
- Worked effectively with medical payers such as Medicare, Medicaid, and commercial insurances to obtain timely and accurate payments.
PFS Registration Specialist
Parkland Memorial Hospital
08.2017 - 01.2018
- Notify patients, family members, physicians and/or supervisors of network insurance coverage
- Notify patients of co-payments collect patient liability when applicable
- Patient payment notation
- Accurately process front desk registration for 10 departments a day for minor surgery as well as outpatient procedures
- Order supplies for the department as needed
- Answered multiple phones as well as operated all office equipment
- Working knowledge of medical terminology and insurance terminology
- Updating charts Pre-admitting patients for future appointments
- Sign in and registrar patient while going over consents and HIPPA forms.
Parkland Hospital General Clerk III
Parkland Memorial Hospital
05.2013 - 08.2017
- Answer phones and greet physicians and nurses warmly about patients being admitted using Medical terminology
- Assist in filing duties, help organize office activities
- Perform data entry using excel keeping up to date log with every patient being admitted
- Update patients charts with diagnosis, treatment teams, doctors names and other medical information.
Parkland Hospital Patient Transport
Parkland Memorial Hospital
06.2011 - 05.2013
- Moved v patients between nursing units
- Transported patients between tests
- Provided directions to patients’ visitors and hospital guests
- Assisted patients who need help walking
- Communicated with patients, nurses, and physician’s
- Signed patients out that are being discharged to go home
- Faxed paperwork to help patients get their supplies and prescriptions
- Multi-tasked by answering all phones lines.
Education
Some College (No Degree) - Business Management
MacArthur High School
Irving, TXSkills
- Customer relations skills
- Microsoft Office
- Data entry experience
- Technical knowledge
References
Available upon request.
Timeline
Billing Representative II
Parkland Memorial Hospital
07.2018 - Current
PFS Registration Specialist
Parkland Memorial Hospital
08.2017 - 01.2018
Parkland Hospital General Clerk III
Parkland Memorial Hospital
05.2013 - 08.2017
Parkland Hospital Patient Transport
Parkland Memorial Hospital
06.2011 - 05.2013
Some College (No Degree) - Business Management
MacArthur High School
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