Carolyn Melanson

• Process insurance referrals
• Check in patients for virtual visits
• Answer patients calls, book appointments, taking messages & directing calls accordingly
• Maintain knowledge of insurance policies and changes
• Educate patients with insurance issues

• Collects copays & past due balances
• Schedules new patient visits
• Check-in patients and facilitate the kiosk check-in process
• Update demographics and insurance information
• Daily insurance reports
• Collect deductible co-payment and recover past-due balances
• Complete cash-out process and make deposits at end of every shift
• Effectively note accounts and send global alerts
• Educate patients with insurance issues
• Assist with answering patient phone calls, booking appointments, taking messages, and directing calls accordingly
• Externship
• Skills

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Worked safely around moving machinery.
• Assembled orders and packed items for shipment, conveying orders to shipping personnel
• Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles

• Built strong relationships with clients to deliver emotional support and companionship.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Take customers orders

Provided excellent customer service

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Maintained clean and organized mail room to promote safety and efficiency.
• Maintained high level of confidentiality with mail items in line with regulations.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

• Built positive relationships with customers to increase repeat business.
• Quickly and accurately counted drawers at start and end of each shift.
• Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
• Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.