Hailee Daniels

• Coordinated patient schedules and set appointments through proactive telephone outreach. Used Dentrix to document calls and schedule appointments. Created new accounts and updated existing patient accounts with most current details. Provided exceptional customer service through effective telephone communication and follow-ups. Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules. Answered telephones and directed calls to appropriate staff members. Maintained daily calendars, scheduled client appointments, and organized office events to ensure smooth operations. Processed payments and updated accounts to reflect balance changes. Maintained customer records with timely and accurate database updates. Contacted potential clients through phone calls and emails to generate leads.
• Coordinated appointment schedules to optimize patient flow and minimize wait times.
• Developed and implemented efficient scheduling processes to enhance office productivity.
• Trained front desk staff on scheduling software, ensuring accurate data entry and patient information management.

Answered all incoming calls and provided frontline customer support. including IT issues, registering for classes, questions or confusion regarding state laws for insurance agents.

Class Roster's

All support emails

logged and inspected all affidavits from students

Reminder calls for students who will need to complete more continuing education in less than 3 months

• Managed schedules for 7 locations remotely, ensuring efficient appointment coordination. Greeted and registered patients to facilitate productive office flow. Maintained wait lists, bump lists, and referral documentation for Dental appointments. Worked with patients to reschedule appointments and meet individual needs. Collected, verified, and input information for accurate recordkeeping. Screened calls and took messages to keep professional staff free of basic questions. Assigned duties to team members. Answered phones, greeted visitors, and answered basic visitor questions. Distributed all incoming correspondence. Made appointments for patients on medical office software, contacted insurance companies on behalf of patients for approvals, and processed co-payments. Took patient information and scanned into EMR, ensuring accurate records and patient authorizations. Balanced drawers and managed petty cash usage. Entered, verified, and updated patient information into systems. Kept updated knowledge of medical terminology. Scheduled patient exams around availability of physician. Engaged with past patients via cold calling to promote services. old patients at a 25% success rate. Developed multi-office call log system to streamline patient follow-up and reduce duplicate calls. Offered new ideas to help the practice grow based on common complaints from patients. Assisted in training new front desk staff.
• Coordinated patient appointments to optimize scheduling efficiency and enhance workflow.
• Managed electronic health records system for accurate patient data tracking.
• Developed processes for appointment reminders, improving patient attendance rates.

• Answered telephones, distributed mail and faxes, and prepared patient files. Scheduled patient appointments. Took patient information and scanned into EMR, ensuring accurate records and patient authorizations. Obtained insurance verifications, pre-authorizations, and pre-determinations. Kept updated knowledge of medical terminology. Processed requests for records from outside sources. Answered incoming calls and forwarded calls to appropriate destinations. Arranged appointments to optimize patient flow. for patients on medical office software, contacted insurance companies on behalf of patients for approvals, and processed co-payments. Handled clerical tasks, including typing, filing, photocopying, and preparing letters. Balanced drawers and managed petty cash usage. Prepared for next day's patients by pulling charts and making confirmation calls.

• Engaged customers and built connections to drive long-term sales. Answered all incoming calls. Collected documents to be filed from departments and staff. Resolved customer issues and answered questions to create positive customer experience. Bank Deposits (Monthly/Weekly/Daily). Routed Auto policies. Cold calls with a 20% success rate. Calling and following up on past due balances.