Toshia Poundstone
Santa Monica,CA
Summary
Adept Scheduling Specialist with a proven track record at Veterans Affairs, where I excelled in creating efficient employee schedules and managing time-off requests, ensuring optimal shift coverage. Skilled in Microsoft Office Suite and renowned for attention to detail, I significantly improved scheduling processes, demonstrating strong critical thinking and professional telephone demeanor.
Overview
1
1
year of professional experience
Work History
Scheduling Specialist
Veterans Affairs
Los Angeles, CA
07.2023 - 05.2024
- Developed and maintained employee schedules to ensure proper coverage of shifts.
- Created daily, weekly, and monthly reports for management staff.
- Organized employee time-off requests in accordance with company policies.
- Conducted regular meetings with department managers to review scheduling needs.
- Resolved conflicts between employees regarding shift assignments.
- Maintained accurate records of attendance and absences according to policy guidelines.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
Education
Bachelor’s Degree - English, Literary Arts
11.2024
Skills
- Writing
- Attention to detail
- Professional telephone demeanor
- Meeting scheduling
- Calendar management
- Professional demeanor on telephone
- Microsoft Office Suite
- Critical thinking
- Computer skills
Hobbies and Interests
- Disability rights
- ADA Law
Timeline
Scheduling Specialist
Veterans Affairs
07.2023 - 05.2024
Bachelor’s Degree - English, Literary Arts
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