Donisha Baker
Mesa,CO
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
5
5
years of professional experience
Work History
Collections Agent
Convergent Outsourcing
03.2023 - Current
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
Tax Preparer
Jackson Hewitt
01.2023 - 04.2023
- Delivered comprehensive tax documentation required for accurate individual and corporate returns.
- Offered clients recommendations to reduce tax liabilities.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
Customer Service & HOA Representative
24/7 Intouch
06.2021 - 08.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
Personal Shopper
Walmart
07.2018 - 08.2019
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and regularly checked app to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Certificate - Medical Assisting
UEI College
Phoenix, AZ09.2020
High School Diploma -
Central High School
Davenport, IA 03.2018
Skills
- Problem-Solving Ability
- Computer Proficiency
- Customer Service
- Critical Thinking
- Knowledge of basic medical procedures
- Administrative Skills
- Time Management
- Active listener
Timeline
Collections Agent
Convergent Outsourcing
03.2023 - Current
Tax Preparer
Jackson Hewitt
01.2023 - 04.2023
Customer Service & HOA Representative
24/7 Intouch
06.2021 - 08.2022
Personal Shopper
Walmart
07.2018 - 08.2019
Certificate - Medical Assisting
UEI College
High School Diploma -
Central High School
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