Donisha Carter
Chesapeake,VA
Overview
15
15
years of professional experience
Work History
Health Service Assistant
Suffolk Social Services
Suffolk, USA
02.2026 - Current
- Assist social workers with administrative tasks, including case management and client communication.
- Provide direct support to clients, helping them navigate social services systems and access necessary resources.
- Maintain accurate records, schedule appointments, and organize community events.
- Connect clients with community resources, programs, and services that address their needs.
- Demonstrate empathy and a commitment to helping individuals and families in need.
Premium Billing Specialist
Sentara Health Plans
Virginia Beach, USA
02.2025 - 06.2025
- Responsible for accurately balancing and reconciling health plan accounts receivables.
- Maintaining and updating spreadsheets with current accounts payable and receivable data, verifying the accuracy of billing information, and making necessary corrections.
- Key responsibilities include posting payments, generating monthly reports, managing collections, and maintaining regular correspondence with various groups to ensure accurate and timely financial transactions.
HR Manager/Controller
Holiday Inn Executive Center
Virginia Beach, USA
08.2021 - 09.2024
- Assist in the management of day-to-day operations and assignments of Human Resources staff, plan and organize work, communicate goals, and schedule/assign work.
- Advise staff of formal policies and procedures, identifying options and resolving issues. Alert management of potentially serious issues.
- Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies.
- Represents the Hotel and IHG as needed at Local, Regional, and Corporate job fairs and recruitment related events as directed.
- Educate and train managers on HR disciplines to foster productivity and enhance performance.
- Ensure hotel or company hiring standards and applicable laws and regulations are followed.
- Assist in analyzing data from exit interviews, turnover statistics, absenteeism reports, etc. to identify trends, training needs, supervisory issues, etc. to improve employee satisfaction and retention.
- Assist in creating, communicating and implementing programs and events to foster a positive work environment for all employees (e.g. pep rallies, all employee meetings, excitement committees, health fairs, etc.).
- Support Human Resources Director in administering all other corporate initiatives such as annual merit process, short term incentive process, benefit enrollment and communication, wage and hour surveys, etc.
- Build great relations with outside contacts.
- Ensure financial reporting compliance with relevant accounting standards, regulations, and company policies.
HR Insurance Verification Lead
Harmony Home Care
Chesapeake, USA
10.2017 - 08.2021
- Perform customer service functions both in-person and by telephone for employees, applicants, visitors, leaders and others.
- Prepare employee files and represent HR for regulatory inspections. Ensures that all the required documentation is available for inspection.
- Maintain logs for subpoenas, garnishments and child support orders. Contact appropriate personnel for pick up and signatures.
- Assist Employees with Benefit Enrollment and adding dependents and enrollment/questions throughout the year.
- Maintain confidential team member files in compliance with applicable legal requirements, assuring accuracy, compliance and confidentiality.
- Supervised a team of insurance verification specialists, assigned tasks, monitored performance, and provided coaching to ensure efficient and accurate verification processes.
- Conducted performance reviews and provided feedback to team members.
- Trained new team members on insurance verification procedures and company policies.
Scheduling Manager
Eastern Virginia Medical School
Norfolk, USA
02.2017 - 05.2019
- Coordinated and oversaw scheduling, supervising.
- Retrieved faxes from various fax machines.
- Provided patients with accurate information about their medical records.
- Coordinated scheduling among multiple parties, including patients, physicians, and facilities to accommodate preferences and urgency.
- Maintained database of medical records to include creating, modifying and processing files as necessary.
- Managed and maintained vendor invoice files, records and updated documents.
- Managed office communication including telephone receptionist, messages, directing calls, paging and follow-up (multi-phone line system and switchboard panel).
- Created and maintained employee work schedules based on staffing requirements and department needs.
- Managed time off requests, including vacation, sick leave, and personal days.
- Coordinated shift changes and coverage for absences.
- Optimized staff scheduling to maximize productivity and minimize labor costs.
- Monitored employee attendance and addressing any issues.
HR Specialist/Staffing Coordinator
Hand n’ Heart
Virginia Beach, USA
11.2016 - 02.2017
- Maintained staffing operations across the board.
- Obtained daily staff requests and filled them efficiently.
- Uphold accurate system for tracking staff over a variety of shifts.
- Coordinated staff to meet the organization’s requirements.
- Monitored overtime accumulation and attendance of employees.
- Assisted the human resource department with interviews and orientations.
Central Scheduling Coordinator and Admin
Sentara Healthcare
Chesapeake, USA
05.2016 - 11.2016
- Monitored and updated all patient scheduling in coordination with physicians.
- High ability to respond to patient inquiries and resolve patient issues.
- Sound abilities with MS Office applications, including Access and Word.
- Answered a high volume of phone calls, triaged emergencies and directed other calls to appropriate departments.
- Managed high-volume workload, effectively prioritizing tasks to remain organized, promoting prompt and courteous service and compliance with all policies.
- Coordinated scheduling among multiple parties, including patients, physicians, and facilities to accommodate preferences and urgency.
Licensed CNA/Administrative Assistant
Marian Manor
Virginia Beach, USA
01.2012 - 05.2012
- Responded to patient inquiries and resolved patient issues.
- Answered a high volume of phone calls, triaged emergencies, and directed other calls to appropriate departments.
- Managed high-volume workload, effectively prioritizing tasks to remain organized, promoted prompt and courteous service, and complied with all policies.
Licensed CNA/Field Nurse Coordinator
Capital Care Home Health
Chesapeake, USA
03.2011 - 05.2016
- Maintained records of patient care, condition, progress, and problems to report and discuss observations with a supervisor or case manager.
- Provided patients with help moving in and out of beds, baths, wheelchairs or automobiles, and grooming.
- Provided patients and families with emotional support.
- Changed bed linens, wash and iron patients' laundry, and clean patients' quarters.
Lead Pharmacy Technician
Kroger Pharmacy
Virginia Beach, USA
11.2010 - 03.2011
- Affixed labels for prescription medication.
- Accepts written authorized requests for new and refilled prescriptions, medication, and prescription orders.
- Prepackaged drugs in accordance with State of Virginia pharmacy regulations.
Timeline
Health Service Assistant
Suffolk Social Services
02.2026 - Current
Premium Billing Specialist
Sentara Health Plans
02.2025 - 06.2025
HR Manager/Controller
Holiday Inn Executive Center
08.2021 - 09.2024
HR Insurance Verification Lead
Harmony Home Care
10.2017 - 08.2021
Scheduling Manager
Eastern Virginia Medical School
02.2017 - 05.2019
HR Specialist/Staffing Coordinator
Hand n’ Heart
11.2016 - 02.2017
Central Scheduling Coordinator and Admin
Sentara Healthcare
05.2016 - 11.2016
Licensed CNA/Administrative Assistant
Marian Manor
01.2012 - 05.2012
Licensed CNA/Field Nurse Coordinator
Capital Care Home Health
03.2011 - 05.2016
Lead Pharmacy Technician
Kroger Pharmacy
11.2010 - 03.2011