Summary
Overview
Work History
Education
Skills
Timeline
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Donisha Cunningham

Virginia Beach,VA

Summary

Positive, upbeat Customer Service Representative with experience in fast pace setting. Highly adaptable to addressing diverse customer needs. History of building trust with customers to promote satisfaction and resolve concerns.

Overview

3
3
years of professional experience

Work History

Technical Support Representative

Continuum Global Solutions
07.2022 - 02.2023
  • Maintained a high first-call resolution rate through active listening, problem-solving skills, and in-depth product knowledge.
  • Reduced call times by using efficient troubleshooting techniques and providing clear instructions to customers.
  • Collaborated with team members to ensure consistent, high-quality support for all callers.

Medical Transportation Driver

RBF Medical Transportation
05.2021 - 09.2022
  • Moved patients up and down inclines and stairs safely using wheelchairs and gurneys.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Documented and reported mechanical issues to appropriate service personnel.

Customer Service Representative

PeopleShare
06.2020 - 12.2021
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

High School Diploma -

I C Norcom High School
Portsmouth, VA
06.1999

Skills

  • Customer service expert
  • MS Office
  • Computer literate
  • Technical Support
  • Skilled multi-tasker
  • Conflict resolution
  • Active listener
  • Application support

Timeline

Technical Support Representative

Continuum Global Solutions
07.2022 - 02.2023

Medical Transportation Driver

RBF Medical Transportation
05.2021 - 09.2022

Customer Service Representative

PeopleShare
06.2020 - 12.2021

High School Diploma -

I C Norcom High School

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Donisha Cunningham