Khadijah Higgins

Resolves issues and problems that are reported directly by the customers (parents and students) and is also responsible for escalating issues that were not resolvable by workflows to the appropriate Tiered support team with urgency. Issues that will be resolved include, but may not be limited to: technical assistance with the use of K12-provided equipment (desktops/laptops/monitors/printers), such as troubleshooting start-up/log-in issues, hardware damage, and software viruses; general application support with the K12 suite of learning systems and business applications; ordering/replacing materials and computer equipment

• Sending emails and doing tickets to resolve issues for customers
• Taking phones calls and pharmacy orders
• Unlocking accounts and resetting passwords
• Cancels orders, replacing orders
• Proven ability to learn quickly and adapt to new situations

• Take pharmacy calls and fill prescriptions
• Run claims, adjustments, create reworks for the prescriptions

• Helping customers sign up for health and dental insurance
• Help choose the best plan to fit their needs
• Unlock accounts, reset passwords, delete accounts
• Provide them with knowledge of the difference between Medicaid and Medicare

• Minimize errors through effective quality control process and skilled use of equipment
• Contribute to shipping operations with proper boxing, padding, and labeling
• Inspected line continuously and remove deficient products for rework or reclamation

• Answer phones, cooked food, handle money, closed the store, clean up, and worked the cashier
• Also unpacked shipping

• Coal tar tanks, sand them down & prep them and clean them
• I also worked on an assembly line 'putting parts in a tank.'

• Worked in a building with 200 inmates
• Answer phones, give them paperwork, let them out for work, dinner, yard call or med pass
• Monitor inmates for 12 hours or more

• Putting parts in transformers and putting decals on tanks & cleaning them