Donisha Singleton
Houston,TX
Summary
Seeking a full-time position in a dynamic and challenging environment that fosters growth and enables contribution to the efficient advancement of a company. Eager to collaborate with a stable and profitable organization, actively participating as a valuable team member and leveraging extensive business experience to its maximum potential.
Overview
12
12
years of professional experience
Work History
Medical Assistant
childrens hospital
2022.10 - 2024.08
- Receive and direct phone calls, schedule appointments, check-in patients, obtain necessary patient information to file and update patient records, and ensure all forms and consents are completed by patients
- Check-out patients, assist with referral processing, and arrange laboratory services
- Handle billing process
- Prepare patients for examination, take vitals, and record patients' health history
- Set-up EKG machines, administer injections and medications, and perform routine specimen collection and tests
- Prepare equipment and examination rooms, and clean instruments
- Manage inventory of medical supplies and equip exam rooms with appropriate supplies.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Customer Care Representative Remote
CVS Health
2020.01 - 2022.09
- Take customer calls and provide accurate, satisfactory answers to their queries
- Handle inbound and Outbounds calls
- Process and track member orders handle enrollments and reimbursements, and properly document member files
- Data entry
- Maintains communication equipment by reporting problems.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Lead Station Agent
American Airlines
2014.09 - 2019.11
- Giving the pilots regular status updates
- Assisting ground crew to load passenger baggage onto cargo area
- Informing aircraft fueler's when the gas tank has been topped off
- Communicate with gate crew when there is a delay
- Ensuring the safety of the passengers and crew by making sure mechanical issues are addressed, paying attention to suspicious packages, following FAA policies, and making sure cargo is balanced and secure before takeoff.
- Assisted in training new agents on the ticketing system, customer service protocol, and safety procedures.
- Developed strategies to improve efficiency while reducing costs associated with daily operations.
- Organized shift schedules for a team of 10+ station agents according to operational needs.
- Served as point-of-contact between station staff and upper management for communication purposes.
- Conducted regular audits of inventory levels for supplies such as tickets, brochures, uniforms.
Customer Service Agent
Spirit Airlines Inc.
2013.01 - 2014.04
- Made sure passengers and their luggage were safely board the right aircraft at the right time
- Checked in passengers, assigned seat numbers, boarding passes and luggage labels
- Weighed baggage.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
Education
Medical Assistant -
Herzing University
New Orleans, LA10.2022
High School Diploma -
L.W. Higgins High School
New Orleans, LA05.2013
Skills
- Excellent written and verbal communication skills
- Ability to work under pressure
- Leadership
- Decision making
- Teamwork
- Excellent editing skills
- Adaptable
- Multi-tasking
- Quick learner
- Loyal and discreet
- Flexible
- Detail oriented
- Computer skills: Microsoft Office (Word, Excel, PowerPoint, Outlook, Access)
- Cash Handling
- Payroll
- English
- Certified Nursing Assistant
- BLS Certificate
- Patient Flow Management
- Patient-focused care
- Indirect Patient Care
- Medical Billing
- Data Entry
- Remote working
- Patient Scheduling
- Phlebotomy
- Procedure Assistance
- HIPAA Compliance
- Medical terminology in [Languages]
Timeline
Medical Assistant
childrens hospital
2022.10 - 2024.08
Customer Care Representative Remote
CVS Health
2020.01 - 2022.09
Lead Station Agent
American Airlines
2014.09 - 2019.11
Customer Service Agent
Spirit Airlines Inc.
2013.01 - 2014.04
High School Diploma -
L.W. Higgins High School
Medical Assistant -
Herzing University