Donita Brown
Carroll,TX
Summary
Diligent and organized administrative professional with a demonstrated history of streamlining office operations through the implementation of efficient processes and procedures. Adept at coordinating schedules, meetings, and events for senior staff, resulting in improved team productivity and enhanced internal communication. Known for providing exceptional customer service, maintaining accurate records, and serving as a reliable point of contact for external stakeholders.
Overview
10
10
years of professional experience
Work History
Senior Administrative Assistant
City Of Plano
Plano
11.2013 - Current
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Improved team productivity by effectively coordinating schedules and meetings for senior staff.
- Enhanced communication within the organization by managing internal and external correspondence promptly and professionally.
- Facilitated successful events, including 59 Active Shooter Trainings and workshops, through meticulous planning, coordination, and execution of logistics.
- Contributed to a positive work environment by fostering strong working relationships with colleagues across the city.
- Served as a reliable point of contact for external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Maintained personal schedule, professional calendar and individual appointments for senior staff members.
- Improved team productivity by effectively coordinating schedules and meetings for senior staff.
- Boosted customer satisfaction by providing exceptional customer service through timely responses to inquiries and resolving issues efficiently.
- Reduced errors in data entry tasks due to meticulous attention to detail when inputting information into various databases and spreadsheets.
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Placed, accepted and followed-up on citizens inquiries by phone on behalf of senior staff.
- Produced letters and memoranda to inform stakeholders of upcoming meetings.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
High School Diploma -
Wichita East High School
WichitaSkills
- Excellent Interpersonal Skills
- Effective Problem Solving
- Professional Phone Etiquette
- Customer Service Orientation
- Meeting Planning Proficiency
- Scheduling
- Appointment Scheduling
- Calendar Management
- Filing and Data Archiving
- Meticulous Attention to Detail
Timeline
Senior Administrative Assistant
City Of Plano
11.2013 - Current
High School Diploma -
Wichita East High School