JENNIFER QUILLEN
Lancaster,PA
Summary
Accomplished Senior Administrative Assistant with a proven record of optimizing processes and enhancing efficiency at PSHMG. Knowledgable in Microsoft Office 365 and exemplary in maintaining confidentiality, I offer a unique blend of executive support, meticulous attention to detail, and a compassionate approach to customer service. Skilled in developing and maintaining efficient office operations and streamlining administrative processes. Possess excellent organizational, communication, and multitasking skills and strong proficiency in MS Office Suite. Proven ability to work independently and collaboratively in a fast-paced environment to exceed expectations.
Overview
46
46
years of professional experience
Work History
SENIOR ADMINISTRATIVE ASSISTANT
PSHMG, LANCASTER
03.2022 - Current
- Manage complex calendars and scheduling for PSHMG Leadership personnel including Senior Directors, Directors, and Medical Directors.
- Coordinate and plan meetings and events within PSH as well as outside of PSH facilities.
- Organize travel plans for external candidates including real estate interests in the local area.
- Currently serve as a liaison between leadership and employees of Medical Group ambulatory medical and surgical practice sites, new employee orientation teams.
- Provide administrative support for Director of Medical Informatics, Regional Medical Director, Senior Director Outpatient Primary Care, OB/GYN Services, Senior Director Medical & Surgical Specialties Cross Regional, Director Medical & Surgical Specialties, and Program Manager of Policy and Procedures for CMG.
- Provide confidentiality when working with professional leadership and administration at all times.
- Serve as back-up coordinator and scribe for Monthly Lead Physician and Site Manager Meeting, Unified Medical Group Operations Committee, and CPD Policy, Procedure, and Standards Subcommittee Meeting, Unified Medical Group Policy Subcommittee, and Lancaster Quarterly Provider Meeting.
- Format, edit, proofread, and finalize policies and procedures documents approved by CRC and leadership, post to MCN Policy Manager system.
- Post finalized policies to Policy Manager program for reference.
- Prepare agendas and materials for meetings and conferences.
- Coordinated multi-departmental communication to enhance operational efficiency and streamline workflows.
- Managed executive calendars, scheduling meetings, and prioritizing appointments for optimal time management.
- Developed and maintained filing systems to ensure easy access to critical documents and information.
- Implemented process improvements that reduced administrative turnaround times significantly, enhancing service delivery.
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Arranged business travel details for company employees per supervisor requirements.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Maintained personal schedule, professional calendar, and individual appointments for senior staff members.
- Facilitated successful events, including conferences and workshops, through meticulous planning, coordination, and execution of logistics.
- Managed sensitive information with utmost discretion to maintain confidentiality at all times.
- Contributed to a positive work environment by fostering strong working relationships with colleagues across departments.
- Expedited decision-making processes for senior leadership by creating concise meeting minutes highlighting key discussion points and action items.
- Coordinated office activities and public events.
- Reduced errors in data entry tasks due to meticulous attention to detail when inputting information into various databases and spreadsheets.
- Assisted supervisory staff with management of complex calendars and to-do lists to support organization and productivity.
- Enhanced communication within the organization by managing internal and external correspondence promptly and professionally.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
MEDICAL OFFICE ASSOCIATE
PSH MILTON S. HERSHEY MEDICAL CENTER, LIME SPRING SPECIALTIES
10.2020 - 03.2022
- As Medical Office Associate, I provided front office support to the clinical operations team and worked with patients and staff to ensure accuracy of patient intake, registration, payments, and scheduling for more than fifteen specialties.
- Orient and trained MOAs for optimum workflow.
- Additionally, I answered telephone calls and aided with patient inquiries including assisting the HIM department providing authorizations, sorting, and scanning patient records.
ADMINISTRATIVE ASSISTANT/HUMAN RESOURCES ASSISTANT/PAYROLL PROCESSOR
IREX CORPORATION
10.2014 - 03.2020
- Provided administrative support in a fast-paced professional environment demanding a strong knowledge of human resources and hiring practices for the corporate office.
- Processed health benefits for eligible employees, reviewed benefit reports, verified new employees using E-Verify system, processed payroll, answered telephone for corporate office, greeted visitors arriving at the office, developed yearly health benefits renewal plan, maintained benefit records to ensure regulatory compliance, managed COBRA enrollments in compliance with procedures.
MEDICAL OFFICE ASSOCIATE
WELLSPAN HEALTH, ROTHSVILLE
06.2013 - 10.2014
- Performed receptionist duties at front desk, registration of patients, verification of insurance and third-party billing information, scheduled appointments, processed prescription renewals, processed payments to patient accounts and placed referrals for procedures and testing as well as registration and billing, assisted medical records clerk in scanning patient records to chart.
REHABILITATION SERVICES SCHEDULER
FULTON COUNTY MEDICAL CENTER
09.2012 - 03.2013
- Provided essential functions of medical scheduling for Rehabilitation Services Department; scheduled Inpatient/Outpatient Physical Therapy, Cardiac Rehabilitation, Occupational Therapy, and Speech Therapy for sixteen therapists, processed referrals, and prescriptions for rehabilitation services, created daily schedules for In-Home Therapists while considering mileage and location between patients' homes.
HUMAN RESOURCE ASSISTANT/BENEFITS MANAGER
Huntingdon-Bedford-Fulton Counties AREA AGENCY ON AGING
07.1993 - 09.2011
- Greeted visitors to the office, managed the health care plans including enrollment, cancellation, and life status changes, processed Medicaid payments to the State of PA Promise system, managed COBRA enrollments, acted as mediator between employees and providers to solve issues related to claims and billing, provided educational sessions on benefit plans, met with insurance companies for yearly renewal, managed Health & Wellness program.
ADMINISTRATIVE ASSISTANT TO THE COLLEGE PRESIDENT
WILSON COLLEGE
02.1991 - 07.1993
- Prepared correspondence, planned events, scheduled speaking engagements, maintained the database of alumni.
DATA PROCESSING, MORTGAGE SECRETARY, TELLER
First National Bank of McConnellsburg
12.1981 - 12.1990
- Began the process of computerization of accounts with Mellon Bank of Pittsburgh. Maintained, merged and deleted accounts of customers. Instructed other personnel how to use the data system. Prepared mortgage documents for processing, prepared Right of Recission and contacted attorney as well as filing the document with the court.
SECRETARY
UNITED PLASTICS MACHINERY
07.1980 - 12.1981
- Prepared correspondence, invoices, and Telex for worldwide customers purchasing pipe belling machines.
SECRETARY
TWIN VALLEY MIDDLE SCHOOL
09.1979 - 06.1980
- During senior year of high school, working in the middle school principal’s office. Typed correspondence, speeches, and purchase orders until graduation.
Education
Continuing Education Non Credit - Business Administration
Penn State University
Mont AltoSkills
- Experienced in Microsoft Office 365 systems
- CERNER, REV CYCLE, JD EDWARDS, Concur, Meditech, and Epic
- Knowledge of computers, peripherals, and all types of office machines
- Professional, trustworthy, ethical, compassionate, discreet
- Committed to exceptional customer service with integrity
- Poised, confident, upbeat, energetic, and detail-oriented
- Reception Management
- Meeting Support
- Travel Coordination
- Professional Phone Etiquette
- Effective Problem Solving
- Detail-Oriented Approach
- Document Preparation Efficiency
- High-Level Multitasking
- Office Equipment Operation
- Confidentiality and Discretion
- Meeting Planning Proficiency
- Excellent Interpersonal Skills
- Executive Support Experience
- Strong Organizational Abilities
- Expert Time Management
- Proofreading and Editing
- Office Administration
- Workflow Optimization
- Proficient in Microsoft office
- Executive support experience
- Expert time management
- Confidentiality and discretion
- Travel coordination
- High-level multitasking
- Human resources support
- Calendar management mastery
- Executive support
- Meeting support
- Scheduling services
- Excellent interpersonal skills
- Document preparation efficiency
- Spreadsheet development
- Information security
- Effective problem solving
- Process optimization
- Strong organizational skills
- Detail-oriented approach
- Reception management
- Transcription and dictation
- Travel arrangements expertise
- Professional phone etiquette
- Meeting planning proficiency
- Scheduling and calendar management
- Office administration
- Microsoft outlook
- Relationship building
- Correspondence writing
- Critical thinking
- Filing and data archiving
- Appointment scheduling
- Office management
- Employee timesheet processing
- Attendance record management
- Microsoft Office Suite
- Data entry
- Administrative support
- Professional communication
- Deadline oriented
- Resourceful
- Mail distribution
- Dedicated team player
- Travel administration
- Conference planning
- Business writing
- Mail management
- Time management
- Spreadsheets
- Microsoft Word
- Clerical support
- Medical terminology
- Legal administrative support
- Excel spreadsheets
- Coordination
- Confidential document control
- Minute taking
- Event coordination
- Customer service
- Filing
- Internal communications
- Document retrieval
Accomplishments
Pathway Completion - Fundamentals of Self-Leadership
DEI Inclusion Champion
ASAP Member
Penn State Commission for Women
HOA Executive Board President
Timeline
SENIOR ADMINISTRATIVE ASSISTANT
PSHMG, LANCASTER
03.2022 - Current
MEDICAL OFFICE ASSOCIATE
PSH MILTON S. HERSHEY MEDICAL CENTER, LIME SPRING SPECIALTIES
10.2020 - 03.2022
ADMINISTRATIVE ASSISTANT/HUMAN RESOURCES ASSISTANT/PAYROLL PROCESSOR
IREX CORPORATION
10.2014 - 03.2020
MEDICAL OFFICE ASSOCIATE
WELLSPAN HEALTH, ROTHSVILLE
06.2013 - 10.2014
REHABILITATION SERVICES SCHEDULER
FULTON COUNTY MEDICAL CENTER
09.2012 - 03.2013
HUMAN RESOURCE ASSISTANT/BENEFITS MANAGER
Huntingdon-Bedford-Fulton Counties AREA AGENCY ON AGING
07.1993 - 09.2011
ADMINISTRATIVE ASSISTANT TO THE COLLEGE PRESIDENT
WILSON COLLEGE
02.1991 - 07.1993
DATA PROCESSING, MORTGAGE SECRETARY, TELLER
First National Bank of McConnellsburg
12.1981 - 12.1990
SECRETARY
UNITED PLASTICS MACHINERY
07.1980 - 12.1981
SECRETARY
TWIN VALLEY MIDDLE SCHOOL
09.1979 - 06.1980
Continuing Education Non Credit - Business Administration
Penn State University