Donita Martin
Powder Springs,USA
Summary
Seasoned Underwriter with a proven track record in risk analysis and client engagement. Excelled in managing high transaction volumes with a 98% precision rate, demonstrating exceptional multitasking proficiency and clear interpersonal communication. Skilled in Microsoft Office and adept at both independent and collaborative work, significantly enhancing decision-making processes.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Associate Underwriter
CNA Insurance Companies
Atlanta, GA
01.2023 - Current
- Reviewed coverage applications and loss control reports to identify acceptable risk levels.
- Engaged in senior leadership meetings to strategize profitability growth.
- Regularly reviewed and adapted work procedures according to updated industry norms.
Underwriter Specialist II
AssuranceAmerica
Atlanta, GA
08.2019 - Current
- Evaluated insurance policy submissions to provide informed approval or declination based on five years of historical data.
- Approved renewals following evaluation of potential losses and status updates.
- Managed substantial transaction volumes while ensuring critical attention to details and maintaining a 98% precision rate.
- Created engaging presentations for company meetings, leading to more effective decision-making.
- Collected and assessed data to evaluate risk acceptability.
Appointment Scheduler
Synergy Home Health Care
Conyers, GA
06.2018 - 08.2019
- Coordinated scheduling for a team of more than 15 healthcare staff comprising nurses, therapists, and aides.
- Executed diverse office administrative duties effectively.
- Organized staff assignments during absences.
- Coordinated appointment scheduling based on care plans and staff availability.
- Communicated with care providers and clients about daily updates.
Underwriter/Account Representative
American Independent Insurance
Atlanta, GA
04.2006 - 04.2018
- Evaluated applications based on standard criteria.
- Successfully managed agency relationships, leading to a 20% rise in applications.
- Assess risk characteristics and address major concerns with designated agents.
- Managed newly formed team to address uncollected premiums from cancelled policies.
- Evaluated agents for adherence to business protocols and document retention.
- Engaged in round table meetings with claims team to evaluate claim approvals.
Agency Service Representative
Hartford Omni Specialty Auto Insurance
Atlanta, GA
04.1999 - 04.2006
- Processed applications for automobile policies.
- Resolved billing inquiries, cancellations, renewals, and general claim questions.
- Kept updated on company policy changes through teamwork with management.
- Assessed customer feedback to advise on betterments.
- Delivered timely and polite responses to all customer procedure inquiries.
- Provided follow-up support to customers to ensure resolution satisfaction.
Education
Graphic Arts/Technical Diploma -
Nashvilles State Techincal College
Nashville, TNSkills
- Risk Analysis
- Client Engagement
- Multitasking Proficiency
- Independent and Collaborative Work
- Clear Interpersonal Communication
- Risk Evaluation
- Microsoft Office
- Proficient in Time Allocation
- Excel
Certification
CLCS Designation
Accomplishments
Successfully retained 98% of insurance for middle market accounts, demonstrations, exceptional client relationship management and contributing to sustained revenue growth.
References
References available upon request.
Timeline
Associate Underwriter
CNA Insurance Companies
01.2023 - Current
Underwriter Specialist II
AssuranceAmerica
08.2019 - Current
Appointment Scheduler
Synergy Home Health Care
06.2018 - 08.2019
Underwriter/Account Representative
American Independent Insurance
04.2006 - 04.2018
Agency Service Representative
Hartford Omni Specialty Auto Insurance
04.1999 - 04.2006
CLCS Designation
Graphic Arts/Technical Diploma -
Nashvilles State Techincal College
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