Donita Martin
Summary
Result driven underwriter with extensive experience in risk analysis and client management. Exceptional at managing high transaction volumes wi th a 98% precision rate. Proficient in Microsoft Office, employing advanced analytical skills to enhance decision-making and improve operational efficiency. Recognized for enhancing agency relationship by 20% through effective communication and multitasking abilities both indecently and as part of a team.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Associate Underwriter
CNA Insurance Companies
01.2023 - 04.2025
- Conducted a comprehensive analysis of coverage applications and loss control reports, identifying accessible risk levels, and provided insight to enhance risk management strategies.
- Participated in strategic discussions with senior leadership, contributing to initiatives aimed at enhancing profitability and growth.
- Streamlined work procedures to align with industry standards, resulting in improved compliance and operational effectiveness
Underwriter Specialist II
AssuranceAmerica
08.2019 - 01.2023
- Evaluated insurance policy submissions by analyzing five years of historical data to inform decisions on approvals or declinations.
- Conducted comprehensive renewal assessments based on potential loss evaluations and status updates, managing substantial transaction volumes with critical attention to detail, achieving a precision rate of 98%.
- Collected and assessed data to determine risk acceptability, ensuring compliance with underwriting guidelines, and enhancing overall decision-making processes.
Appointment Scheduler
Synergy Home Health Care
06.2018 - 08.2019
- Coordinated scheduling for a team of more than 15 healthcare staff comprising nurses, therapists, and aides.
- Executed diverse office administrative duties effectively.
- Organized staff assignments during absences.
- Coordinated appointment scheduling based on care plans and staff availability.
- Communicated with care providers and clients about daily updates.
Underwriter/Account Representative
American Independent Insurance
04.2006 - 04.2018
- Assessed insurance applications based on established criteria, contributing to a 20% increase in applications
- Evaluated risk characteristics and effectively addressed major concerns with designated agents to promote strong professional relationships.
- Lead a newly formed team that focused on recovering uncollected premiums from canceled policies, while monitoring agents' adherence to business protocols and document retention standards.
- Participated in roundtable discussions with claims leaders to analyze claims approval processes and improve agency service efficiency.
Agency Service Representative
Hartford Omni Specialty Auto Insurance
04.1999 - 04.2006
- Processed applications for automobile insurance, resolved billing inquiries, cancellations, renewals, and general claim questions efficiently.
- Stayed updated on company policy changes, and provided informed support to customers, enhancing service delivery through collaborative teamwork with management.
- Gathered customer feedback to recommend improvements, ensuring timely and polite responses that led to high customer satisfaction and effective follow-up support.
Education
Graphic Arts/Technical Diploma -
Nashville State Technical College
Nashville, TNSkills
- Risk assessment and accountability
- Portfolio management
- Data analysis and pricing
- Agency relationship management
- Guideline adherence
- Effective communication
- Adaptability to fast-paced environments
- Microsoft Office proficiency
Accomplishments
Successfully retained 98% of insurance for middle market accounts, demonstrations, exceptional client relationship management and contributing to sustained revenue growth.
Certification
CLCS Designation
Resident Agent Property & Casualty License
Timeline
Associate Underwriter
CNA Insurance Companies
01.2023 - 04.2025
Underwriter Specialist II
AssuranceAmerica
08.2019 - 01.2023
Appointment Scheduler
Synergy Home Health Care
06.2018 - 08.2019
Underwriter/Account Representative
American Independent Insurance
04.2006 - 04.2018
Agency Service Representative
Hartford Omni Specialty Auto Insurance
04.1999 - 04.2006
Graphic Arts/Technical Diploma -
Nashville State Technical College
References
References available upon request.