Donita Martin
Powder Springs,USA
Summary
Result-driven underwriter with extensive experience in risk analysis and client management. Exceptional at managing high transaction volumes with a 98% precision rate. Proficient in Microsoft Office, employing advanced analytical skills to enhance decision-making, and improve operational efficiency. Recognized for enhancing agency relationships by 20% through effective communication and multitasking abilities, both independently and as part of a team.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Associate Underwriter
CNA Insurance Companies
Atlanta, GA
02.2023 - 04.2025
- Performed extensive analysis of coverage applications and loss control reports to identify accessible risk levels.
- Participated in strategic discussions with senior leadership, contributing to initiatives aimed at enhancing profitability and growth.
- Streamlined work procedures to align with industry standards, resulting in improved compliance and operational effectiveness.
Underwriter Specialist II
AssuranceAmerica
Atlanta, GA
08.2019 - 02.2025
- Evaluated insurance policy submissions by analyzing five years of historical data to inform decisions on approvals or declinations.
- Conducted comprehensive renewal assessments based on potential loss evaluations and status updates, managing substantial transaction volumes with critical attention to detail, achieving a precision rate of 98%.
- Collected and assessed data to determine risk acceptability, ensuring compliance with underwriting guidelines, and enhancing overall decision-making processes.
Appointment Scheduler
Synergy Home Health Care
Conyers, GA
06.2018 - 08.2019
- Managed schedules for team exceeding 15 healthcare personnel including nurses, therapists, and aides.
- Executed diverse office administrative duties effectively.
- Organized staff assignments during absences.
- Coordinated appointment scheduling based on care plans and staff availability.
- Communicated with care providers and clients about daily updates.
Underwriter/Account Representative
American Independent Insurance
Atlanta, GA
04.2006 - 04.2018
- Assessed insurance applications based on established criteria, contributing to a 20% increase in applications
- Evaluated risk characteristics and effectively addressed major concerns with designated agents to promote strong professional relationships.
- Lead a newly formed team that focused on recovering uncollected premiums from canceled policies, while monitoring agents' adherence to business protocols and document retention standards.
- Participated in roundtable discussions with claims leaders to analyze claims approval processes and improve agency service efficiency.
Agency Service Representative
Hartford Omni Specialty Auto Insurance
Atlanta, GA
04.1999 - 04.2006
- Processed applications for automobile insurance, resolved billing inquiries, cancellations, renewals, and general claim questions efficiently.
- Stayed updated on company policy changes, and provided informed support to customers, enhancing service delivery through collaborative teamwork with management.
- Gathered customer feedback to recommend improvements, ensuring timely and polite responses that led to high customer satisfaction and effective follow-up support.
Education
Graphic Arts/Technical Diploma -
Nashvilles State Techincal College
Nashville, TNSkills
- Risk Assessment and Accountability
- Portfolio management
- Data analysis and pricing decisions
- Agency Relationship Management
- Adherence to guidelines
- Effective communication skills
- Experienced with Microsoft Office tools
- Flexibility in dynamic work settings
Certification
CLCS Designation
Accomplishments
Successfully retained 98% of insurance for middle market accounts, demonstrations, exceptional client relationship management and contributing to sustained revenue growth.
References
References available upon request.
References
References available upon request.
Timeline
Associate Underwriter
CNA Insurance Companies
02.2023 - 04.2025
Underwriter Specialist II
AssuranceAmerica
08.2019 - 02.2025
Appointment Scheduler
Synergy Home Health Care
06.2018 - 08.2019
Underwriter/Account Representative
American Independent Insurance
04.2006 - 04.2018
Agency Service Representative
Hartford Omni Specialty Auto Insurance
04.1999 - 04.2006
Graphic Arts/Technical Diploma -
Nashvilles State Techincal College
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