Kim Morse
Spokane,Washington
Summary
Accomplished Associate Underwriter with 20 years experience in Commercial Lines Insurance. Detail-oriented with a strong ability to thrive in fast-paced environments, recognized for exceptional communication and team-building skills. Proven track record of streamlining underwriting processes while enhancing agent support and driving customer satisfaction. Committed to continuous improvement and fostering collaboration within teams. Career driven to advance into an underwriting position.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Associate Underwriter
Western National Insurance Company
Spokane, WA
05.2022 - Current
- Increased profitability by effectively managing portfolio risks and making informed underwriting decisions.
- Strengthened relationships with brokers and agents, fostering long-term partnerships and generating new business opportunities.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate policy information.
- Improved underwriting efficiency by streamlining processes and implementing best practices.
- Demonstrated strong attention to detail, thoroughly reviewing policy documents for accuracy and completeness before issuance.
- Promoted a culture of continuous improvement within the team, sharing best practices and encouraging open communication among colleagues.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Copied, logged and scanned supporting documentation and placed all information in client files.
Underwriting Assistant
QBE Insurance Group
Spokane, WA
07.2021 - 05.2022
- Ensured timely and satisfactory resolution of agent needs.
- Supported underwriters with thorough research and documentation, enabling informed decisions on coverage limits and premium pricing.
- Delivered superior customer support to agents and brokers, cultivating strong relationships.
- Enhanced renewal efficiency by assessing accounts in advance and suggesting necessary adjustments for risk changes.
Real Estate Broker
Windermere Real Estate
Spokane, WA
01.2017 - 07.2021
- Managed real estate transactions from initiation to closing.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
Rating Technician - Commercial and Agriculture
QBE Insurance Group
Spokane, WA
04.2005 - 07.2016
- Corresponds with underwriter to obtain information/inform them of account status or changes
- Process renewals, endorsements and other transactions within scope of authority
- Knowledgeable of Ag and Commercial policy forms and coverage's
- Review and verify customer property and information on insurance applications and policies
- Transcribe data to worksheets and enter data into computer for us in preparing documents and adjusting accounts
- Examine letters from policy holders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.
Underwriting Assistant- Commercial Lines
QBE Insurance Group
Spokane, WA
04.2002 - 04.2005
- Complete pre-renewal reviews according to authority level including pricing
- Policy risk documentation and retrieval of required underwriting information
- Assess Insurance to value buildings/general risk based on protection classes/other risk factors
- Correspond with agencies to acquire needed underwriting information to process quotes and policy change requests.
Education
Business Administration/Operations Management -
Gonzaga University
Associates of Arts and Science -
Spokane Community College
Associate of Arts -
Spokane Community College
Skills
- Attention to Detail
- Risk Assessment Guidelines
- Agent support
- Analytical thinking
- Reliability
- Teamwork and Collaboration
- Interpersonal communication
- Documentation
- Quote preparation
- Time Management
- Multitasking
- Effective Communication
Certification
- Currently working on CPCU
- Associate in Undwerwriting - AU designation (2008)
- Associate in Insurance - AINS (2007)
- Associate in Insurance Services - AIS (2007)
Education
Gonzaga University Bachelor of Business Administration (1999)
Spokane Community College Associate in Arts and Science (1991)
Spokane Community College Associate in Arts (1991)
Timeline
Associate Underwriter
Western National Insurance Company
05.2022 - Current
Underwriting Assistant
QBE Insurance Group
07.2021 - 05.2022
Real Estate Broker
Windermere Real Estate
01.2017 - 07.2021
Rating Technician - Commercial and Agriculture
QBE Insurance Group
04.2005 - 07.2016
Underwriting Assistant- Commercial Lines
QBE Insurance Group
04.2002 - 04.2005
- Currently working on CPCU
- Associate in Undwerwriting - AU designation (2008)
- Associate in Insurance - AINS (2007)
- Associate in Insurance Services - AIS (2007)
Business Administration/Operations Management -
Gonzaga University
Associates of Arts and Science -
Spokane Community College
Associate of Arts -
Spokane Community College
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