Donita Smith
Antioch,United States
Summary
Outgoing and friendly Optometric Tech experienced with various optometry equipment and reading patient charts to determine patient testing. Maintains schedule and patient flow while completing filing and phone work to facilitate office operations. Assists with frame styling and selling glasses and contact lenses to achieve revenue goals.
Overview
7
7
years of professional experience
Work History
Optometric Technician
360care
Antioch, TN
02.2016 - Current
- Collaborated with optometry staff to reach individual and team goals.
- Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
- Optimized machinery and obtained consistent, accurate results through proper equipment calibration.
- Participated in community vision screenings and outreach programs to promote optometry services.
Receptionist
Nuvue Eyecare
Nashville, TN
05.2015 - 07.2016
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Associate of Applied Science - Health Administration
Nashville State Community College
Nashville, TN05.2024
Skills
- Patient education
- Medical history review
- Needs assessment
- Recordkeeping and documentation
- Professional bedside manner
- Patient services
- Organization and Time Management
- Active Listening
Timeline
Optometric Technician
360care
02.2016 - Current
Receptionist
Nuvue Eyecare
05.2015 - 07.2016
Associate of Applied Science - Health Administration
Nashville State Community College