HANNAH CANEPA
Lake Stevens
Summary
I’m a motivated professional with a background in the optometry field as a technician, healthcare support, customer service, and business management and I thrive in roles where I can make a positive impact on both people and processes. My career path has given me experience in patient care, team coordination, administrative efficiency and I enjoy finding solutions that make work smoother for everyone involved. Colleagues know me as someone who is reliable, approachable, and quick to learn. Whether I’m helping a team stay organized, supporting patients, or taking on new challenges, I bring energy and focus to what I do. I’m excited about opportunities to grow, contribute, and keep building skills that make a real difference. I am seeking employment in a place where I can grow, and continue learning
Overview
6
6
years of professional experience
1
1
Certification
Work History
Optometric Technician
Lake Stevens Vision Clinic
Lake Stevens, Washington, United States
- 07.2024
- Greet patients and obtain medical and ocular history, including medications and allergies
- Document chief complaint, history of present illness and review of systems
- Record family and social history relevant to ocular health
- Educate patients on diagnostic tests, procedures, and treatment plans
- Perform visual acuity, color vision, and stereopsis testing
- Conduct keratometry, and lensometry
- Administer visual field testing
- Capture fundus photographs and OCT images
- Perform corneal topography and pachymetry
- Assist the optometrist during examinations and minor procedures
- Instill dilating, anesthetic, and diagnostic eye drops as directed
- Prepare and maintain instruments, exam lanes, and diagnostic equipment
- Ensure infection control and compliance with safety protocols
- Record findings in the electronic health record accurately and promptly
- Provide patient education regarding contact lens care, ocular hygiene, and disease prevention
- Assist with contact lens insertion and removal training
- Reinforce doctor’s instructions on prescribed treatments and follow-up care
Optometric Technician
Mill Creek Family Eye Center
United States
05.2022 - 07.2024
- Perform general office duties such as filing, photocopying, and faxing
- Assist with the preparation of marketing materials and clinic communications
- Provide high-quality service and support to patients and visitors
- Address and resolve patient concerns and complaints
- Foster a positive and welcoming environment
- Process patient payments and provide receipts
- Manage daily financial transactions
- Enter patient and clinic data accurately
- Generate and analyze reports as required by clinic management
- Assist with the onboarding of new staff members
- Support staff with administrative tasks as needed
- Conduct comprehensive pre-examination assessments for patients, including taking detailed medical histories and performing preliminary eye tests
- Perform specialized contact lens examinations, ensuring accurate measurements and fittings for patients requiring corrective lenses
- Assist in the administration of diagnostic tests, such as visual acuity, color vision, and depth perception tests
- Provide support to the optometrist during eye examinations, including documentation of findings and patient interactions
- Educate patients on proper contact lens care, insertion, and removal techniques
- Manage and maintain accurate patient records, ensuring confidentiality and compliance with relevant healthcare regulations
- Handle administrative tasks, including scheduling appointments, managing patient records, and handling inquiries
- Collaborate with the optometrist to identify and refer patients requiring specialized care to ophthalmologists or other eye care professionals
- Stay updated on advancements in optometry and contact lens technology to provide the best possible care to patients
- Assist in maintaining a clean and organized work environment, including sterilizing equipment and ensuring compliance with infection control protocols
Front Desk Manager/Operational
Wyndham Garden
04.2018 - 06.2022
- Streamline workflows to improve efficiency and reduce costs
- Implement policies, procedures, and best practices
- Use data and KPIs to monitor performance across departments
- Work closely with leadership (CEO, HR, Finance, Admissions, etc.)
- Ensure smooth communication and coordination across the organization
- Forecast operational needs
- Identify risks and opportunities for growth
- Lead organizational change
- Schedule, train, and manage reception/front desk staff
- Monitor performance and provide feedback
- Customer/Patient Experience
- Greet and assist visitors, clients, or patients
- Resolve basic complaints or direct them to the right person
- Ensure check-in/check-out runs smoothly
- Administrative Duties
- Oversee phone systems, email, and scheduling
- Maintain front desk supplies, equipment, and organization
- Ensure accurate data entry and records management
- Policy Compliance
- Make sure staff follow company policies (HIPAA, privacy, security, etc. if in healthcare)
- Uphold professional appearance of the reception area
- Set operational goals aligned with organizational strategy
Education
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Edmonds College
Skills
- Patient History Documentation
- Color Vision Testing
- Visual Acuity Testing
- Keratometry
- Lensometry
- Visual Field Testing
- Fundus Photography
- Patient Education
- Infection Control
- Corneal Topography
- Stereopsis Testing
- OCT Imaging
- Assist Optometrist
- Risk management
- Key performance indicators
- Project management
- Healthcare procedure and regulation
- Strategic leadership
- Data analysis
- Contact Lens Assistance
- Compliance management
- Care coordination
- Patient referral
- Revenue forecasting
- Financial management
- Healthcare administration
- Expense management
- A-3 Problem solving
- CUSP
- TeamSTEPPS principals
- Nutritional education
- HIPPA regulations
- Vital signs
- Accident prevention
- Pathology
- Biology
- Sterilizations
- EHR/EMR
- Continuous quality improvement
- Problem management
- Occupational safety
Certification
- Human Resources Management Essentials Aug 2025 Credential ID: OGMQ062NG8IE Credential URL: https://www.coursera.org/account/accomplishments/records/OGMQ062NG8IE
- Healthcare Delivery for Medical Practice Managers Sep 2025 Credential ID: UDQIWML0XTDB Credential URL: https://www.coursera.org/account/accomplishments/records/UDQIWML0XTDB
- Introduction to Ambulatory Healthcare Management Aug 2025 Credential ID: B0XPUH5Q17KZ Credential URL: https://www.coursera.org/account/accomplishments/records/B0XPUH5Q17KZ
- Medical Assisting Foundations Aug 2025 Credential ID: XKZIA7ICMMFZ Credential URL: https://www.coursera.org/account/accomplishments/records/XKZIA7ICMMFZ
- Quality and Safety in Ambulatory Healthcare Management Aug 2025 Credential ID: GRXEL3323FND Credential URL: https://www.coursera.org/account/accomplishments/records/GRXEL3323FND
- Patient Centered Care Essentials Sep 2025 Credential ID: TS3S4HDMZ9BE Credential URL: https://www.coursera.org/account/accomplishments/records/TS3S4HDMZ9BE
- John Hopkins Medical Office Manager Sep 2025 Credential ID: VHHYT7CD75B7 Credential URL: https://www.coursera.org/account/accomplishments/specialization/VHHYT7CD75B7
- Data and Electronic Health Records Sep 2025 Credential ID: IVBHBIVYULVC3 Credential URL: https://www.coursera.org/account/accomplishments/records/IVBHBIVYULVC3
Interests
Photography, Volunteering, Traveling, Reading, Gardening, Children
Personal Information
- Title: Optometric Technician
- Gender: Female
Timeline
Optometric Technician
Mill Creek Family Eye Center
05.2022 - 07.2024
Front Desk Manager/Operational
Wyndham Garden
04.2018 - 06.2022
Optometric Technician
Lake Stevens Vision Clinic
- 07.2024
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Edmonds College