Sara Scibetta
Washington,NC
Summary
Experienced Optician and Optometric Technician with a strong background in conducting vision tests and providing expert guidance on eyewear solutions. Known for building lasting relationships with patients and managing inventory effectively to meet diverse needs.
Overview
29
29
years of professional experience
Work History
Optician/Optometric Technician
Mills and Matthews Eye Clinic
Williamston, NC
07.2005 - Current
- Provided expert guidance on frame selection and lens options for diverse patient needs.
- Conducted thorough vision tests to ensure accurate prescriptions and optimal eyewear solutions.
- Managed inventory of eyewear products, ensuring availability of latest styles and brands.
- Collaborated with ophthalmologists to discuss patient care plans and enhance service delivery.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Stayed current on industry advancements and emerging trends through continuous professional development opportunities, enhancing the overall quality of service provided to clients.
Optometric Technician
MyEyeDr
Washington, NC
07.1997 - 07.2005
- Conducted comprehensive patient testing, including visual acuity and refractive assessments.
- Assisted in the fitting and adjustment of eyewear to ensure optimal comfort and function.
- Managed patient flow efficiently, enhancing overall clinic productivity and satisfaction.
- Educated patients on proper contact lens care and usage, improving compliance rates.
- Implemented inventory management procedures, reducing waste and ensuring availability of essential supplies.
- Trained new staff members on equipment operation and best practices for patient interaction.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
Education
High School Diploma -
Washington High School
Washington, NCSkills
- Customer service
- Optical measurements
- Insurance verification
- Computer skills
- Optical dispensing
- Repairing glasses
- Retail sales
- Progressive lenses expertise
- Product upselling
- Supply management
- Optical terminology
- Prescription interpretation
- Patient history documentation
- Appointment scheduling
Timeline
Optician/Optometric Technician
Mills and Matthews Eye Clinic
07.2005 - Current
Optometric Technician
MyEyeDr
07.1997 - 07.2005
High School Diploma -
Washington High School