Hi, I’m
Rachel Yonezawa
Livonia,MI
Summary
Experienced Optician with excellent attention to detail and communication skills. Committed to helping licensed practitioners deliver top-quality care to patients. Highly competent in using industry standard equipment and instruments to conduct testing under direction of licensed optometrist. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
years of professional experience
Work History
Vision Without LimitsCanton, MI
Optician/Optometric Technician
09.2007 - 05.2023
Job overview
- Assisted with ocular photography and pre-exam data collection.
- Cleaned and performed minor maintenance on examination equipment and glasses.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
- Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
- Assisted patients in finding correct medications, eyeglasses and contact lenses.
- Assisted with lens and glasses creation and packaging.
- Maintained smooth patient flow throughout facility, promoting efficient overall operations.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Communicated with patients to obtain and document medical histories.
- Documented patient care by charting patient condition and treatment in records.
- Promoted healthy vision by counseling and educating patients.
- Conducted tonometry tests to measure intraocular pressure.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
- Evaluated prescriptions along with clients' work and personal visual requirements.
Dfcu FinancialCanton, MI
Bank Teller
06.2006 - 09.2007
Job overview
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Welcomed customers and offered pleasant service during entire transaction.
- Reconciled cash and checks against computer records at end of shift.
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Explained bank services, financial products and applicable fees to customers.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
- Delivered exceptional service to customers in person or over telephone.
- Counted drawers and reconciled remaining cash to acount for deposits and dispersals.
Education
Eastern Michigan UniversityYpsilanti, MI
Some College (No Degree) from Fine Arts
Plymouth-Canton High SchoolCanton, MI
High School Diploma
Skills
- Conflict Resolution
- Friendly, Positive Attitude
- Good Work Ethic
- Customer Service
- Microsoft Office
- People Skills
- Computer Skills
- Problem Resolution
- Reliable & Trustworthy
- Basic Math
Timeline
Optician/Optometric Technician
Vision Without Limits
09.2007 - 05.2023
Bank Teller
Dfcu Financial
06.2006 - 09.2007
Eastern Michigan University
Some College (No Degree) from Fine Arts
Plymouth-Canton High School
High School Diploma
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