Donn Cloyd
Katy,TX
Summary
Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Material Handler
Package Handler, Fed Ex
Cypress, TX
06.2021 - Current
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Used hand-held scanners and physical logs to accurately track item movements.
- Packed items into appropriate containers for shipment.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Restaurant Waiter
Uncle Julios
Katy, TX
06.2018 - 02.2019
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Retail Sales Associate
Gap Outlet
Katy, TX
11.2016 - 05.2018
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders and gift card activations.
- Informed customers of current store promotions to encourage additional sales purchases.
- Folded and arranged merchandise in attractive displays to drive sales.
Education
Bachelor of Science - Information Technology
American Intercontinental University
Houston, TX03.2021
Skills
- Software Management
- Network Security
- User Support
- Data Backups
- Virus Protection
- Complex Problem-Solving
- Application Configuration
- Maintenance Organization and Development
- Reading Comprehension
- Critical Thinking
- Microsoft Visual C
- Data Connectivity
- JavaScript
Accomplishments
- Completed intensive training in database fundamentals and software engineering.
- Graduated Magna Cum Laude GPA: 3.8
Certification
Working on CompTIA A+
Timeline
Material Handler
Package Handler, Fed Ex
06.2021 - Current
Restaurant Waiter
Uncle Julios
06.2018 - 02.2019
Retail Sales Associate
Gap Outlet
11.2016 - 05.2018
Bachelor of Science - Information Technology
American Intercontinental University
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