Donn Pike
Moreno Valley,United States
Summary
Goal-driven Service Manager offering over 20 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Service Manager
Diamond Chevrolet
San Bernardino, CA
03.2023 - 01.2024
- Monitored service performance metrics to identify areas of improvement.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
Service Manager
Moss Auto Group
Moreno Valley, CA
02.2017 - 02.2023
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
Assistant Service Manager
Redlands Nissan
Redlands, CA
01.2014 - 01.2017
- Assist customers in the service write-up process.
- Follow work through out the repair process while keeping customers updated.
- Advise and sell necessary and recommended services.
- Advised of future upcoming services and set service appointments.
Auto Repair Shop Owner
Donn Pike
Moreno Valley, CA
02.2008 - 11.2013
- Conducted daily operations of the auto repair shop, including customer service, sales, and financial management.
- Maintained records of all repairs, parts used, and labor costs for each job.
- Diagnosed mechanical problems using diagnostic equipment such as scan tools, pressure gauges and other testing devices.
- Performed preventive maintenance services on vehicles such as oil changes, tire rotations, brake inspections, fluid checks and replacements.
Education Manager
Universal Technical Instutite
Rancho Cucamonga
10.2004 - 01.2008
- Developed and implemented educational programs for the organization.
- Organized training sessions to educate staff on new policies and procedures.
- Maintained records of student performance and attendance.
- Assessed teaching methods and evaluated their effectiveness in achieving desired results.
Education
Associate of Applied Science - Criminal Justice
Golden West College
Huntington Beach, CA06-1982
Skills
- Policy and Procedure Enforcement
- Relationship Building
- Staff Supervision
- Service Documentation
- Workplace Safety
Affiliations
- Enjoy spending time with my family and church.
Accomplishments
- BSA Eagle Scout Award
Certification
- Ford Certified Master Technician.
- ASE Master Certified.
- Private post secondary teaching credential.
Previous Experience
- Business Owner in the Automotive Repair Field. Moreno Valley,Ca.
- Education Manager at Universal Technical Institute. Rancho Cucamonga,Ca.
- Ford Master Tech, Shop Foreman, Service Manager, Service Director. Raceway Ford. Riverside,Ca.
Timeline
Service Manager
Diamond Chevrolet
03.2023 - 01.2024
Service Manager
Moss Auto Group
02.2017 - 02.2023
Assistant Service Manager
Redlands Nissan
01.2014 - 01.2017
Auto Repair Shop Owner
Donn Pike
02.2008 - 11.2013
Education Manager
Universal Technical Instutite
10.2004 - 01.2008
Associate of Applied Science - Criminal Justice
Golden West College